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Assistant Branch Manager

2 months ago

Portland, Oregon, United States Beneficial State Bank Full time
About the Role

We are seeking a highly skilled and experienced Assistant Branch Manager to join our team at Beneficial State Bank. As a key member of our branch operations team, you will be responsible for delivering exceptional customer experiences, leading a high-performing team, and driving business growth.

Key Responsibilities
  • Lead a team of customer-facing staff to deliver outstanding customer service and achieve sales targets.
  • Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
  • Collaborate with the Branch Manager to set business objectives, develop plans, and monitor progress.
  • Ensure compliance with regulatory requirements, bank policies, and procedures.
  • Manage branch operations, including cash handling, vault balancing, and audit preparation.
  • Provide coaching, training, and development opportunities to team members to enhance their skills and performance.
  • Build and maintain strong relationships with customers, colleagues, and stakeholders to promote a positive and inclusive work environment.
Requirements
  • 3+ years of experience in retail banking, customer service, or a related field.
  • Proven track record of delivering exceptional customer experiences and driving business growth.
  • Strong leadership and team management skills, with the ability to motivate and develop staff.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Knowledge of banking regulations, policies, and procedures.
  • Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
What We Offer
  • A competitive salary and benefits package, including medical, dental, and vision insurance.
  • A comprehensive 401(k) plan with employer matching.
  • Opportunities for professional growth and development, including training and education assistance.
  • A dynamic and inclusive work environment, with a focus on diversity, equity, and inclusion.
  • A generous paid time off policy, including vacation days, sick leave, and holidays.