Customer Service Representative

1 week ago


Clementon, New Jersey, United States Planet Fitness - NJMA One World Fitness Full time
Job Overview

We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness - NJ/MA One World Fitness. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests.

Key Responsibilities
  • Customer Service: Provide a superior level of customer service to our members, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Front Desk Operations: Manage all front desk activities, including checking members into the system, handling new member sign-ups, and facilitating updates to member accounts.
  • Tour and Onboarding: Conduct tours of our facilities and provide a warm welcome to prospective members, ensuring they have a positive experience and feel comfortable with our services.
  • Account Maintenance: Assist members with account-related issues, such as updating their information or resolving billing concerns.
Requirements
  • Customer Service Background: Previous experience in a customer-facing role, preferably in a fitness or wellness environment.
  • Basic Computer Skills: Proficiency in using computer systems and software, including our membership management platform.
  • Passion for Fitness: A genuine interest in fitness and health, with a desire to help others achieve their wellness goals.
  • Positive Attitude: A friendly, approachable demeanor, with excellent communication and interpersonal skills.
  • Reliability and Punctuality: A strong commitment to being on time and meeting deadlines, with a focus on delivering high-quality results.
Physical Demands
  • Standing and Walking: Continual standing and walking during shifts, with occasional lifting of up to 50 pounds.


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