Customer Service Ambassador
3 weeks ago
Responsibilities:
* Provide information and assistance to guests on park operations, including ticket prices, current specials, and upcoming events.
* Upsell current offers and promotions to guests, ensuring they have the opportunity to take advantage of the best deals.
* Assist team members with the distribution of complimentary tickets and resolve transaction errors.
* Evaluate guest abilities and assist with participation in rides and attractions.
* Actively listen to guest comments and concerns, providing on-the-spot recovery and resolution as needed.
* Maintain the Lost & Found program and wheelchair rental program.
* Provide weather-related guest recovery and ensure a positive experience for all guests.
* Maintain a clean and safe environment within your area of responsibility.
Requirements:
* Must be 16 years of age or older.
* Ability to read, write, and speak English fluently.
* Comfortable communicating with diverse demographics of guests, including those with concerns, comments, and complaints.
* Available to work flexible hours, including evenings, weekends, and holidays.
* Ability to stand and walk for extended periods in all types of weather.
If you are a customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
At IB Parks & Entertainment, we are committed to creating a fun and inclusive environment for our guests and employees alike. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
Apply today and join our team of dedicated professionals who are passionate about making a difference in the lives of our guests"}
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