Customer Service Representative
3 weeks ago
Job Summary:
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at IB Parks & Entertainment. As a key member of our Guest Services team, you will be responsible for providing exceptional service to our guests, ensuring their experience is memorable and enjoyable.
Key Responsibilities:
- Guest Interaction: Respond to guest inquiries in a professional and courteous manner, providing accurate information and resolving issues in a timely and efficient manner.
- Upselling and Promotions: Identify opportunities to upsell current offers and promotions, ensuring guests have the best possible experience and take advantage of all the park has to offer.
- Lost and Found: Manage the Lost and Found program, ensuring lost items are returned to their rightful owners.
- Wheelchair Rental: Oversee the wheelchair rental program, ensuring guests with mobility needs have access to the necessary equipment.
- Weather-Related Recovery: Provide support and assistance to guests during inclement weather, ensuring their experience is not disrupted.
- Cleanliness and Maintenance: Maintain a clean and safe environment within your area of responsibility.
Requirements:
- Age and Education: Must be 16 years of age or older and able to read, write, and speak English fluently.
- Communication Skills: Ability to communicate effectively with guests of all demographics, including those with concerns, comments, and complaints.
- Availability: Available to work flexible hours, including evenings, weekends, and holidays.
- Physical Demands: Ability to stand and walk for extended periods in all types of weather.
What We Offer:
As a Customer Service Representative at IB Parks & Entertainment, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our guests and contributing to the success of our park. If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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