Contract Customer Support Manager
1 week ago
We are seeking a highly skilled Contract Customer Support Manager to join our team at Phillip Jeffries. As a key member of our Contract Customer Service team, you will be responsible for providing exceptional service to our luxury interior design community.
Key Responsibilities:
- Oversee the Contract Customer Service Department team and provide exceptional service to our customers
- Work with top designers, luxury showrooms, and our PJ sales force to provide exceptional customer service
- Follow up on delegated tasks to other contract staff as needed
- Work with the Purchasing Department to negotiate pricing
- Other duties as assigned
Requirements:
- 3-5 years experience managing a team
- 2+ years of experience in the commercial industry
- Previous experience with Inside Sales/Project Management
- Customer-centric mentality
- Strong Leadership skills
- Must be a team player
- Must be able to manage and organize multiple priorities
- Previous experience with training and development
- Luxury brand experience a plus
- Outstanding communication skills, both written and verbal
- Well-versed with ERP/CRM systems
- Exceptional problem-solving skills
- BA degree preferred
What We Offer:
- Competitive salary
- Bonus program
- Paid days off
- Paid holidays
- Medical, dental, and vision benefits
- Complimentary Flu Vaccines
- Retirement Plan in which company automatically contributes approximately 10% of your annual compensation
- Tax advantages through Flexible Spending Accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars
- Financial protection through Accident, Short Term Disability, Hospital, and Cancer Insurance
- Identity theft protection
Work Environment:
- Easily accessible, just minutes from Routes 46, 80, 23, and GSP
- Unique culture that includes an annual Spirit Week with a focus on our core values, team building, and having fun
- Frequent team building activities
- Annual holiday party and picnic
- Beautifully designed office space that includes open concept and collaborative work spaces, large kitchen, library, inclusion of live plants, convenient nursing room, privacy rooms, and access to natural light via most all work stations
Benefits:
- Stocked break room with complimentary healthy snacks and beverages
- Paid time off for community service with the ability to take (3) paid days off per year to volunteer during a work day and (3) days per year on a weekend earning you an additional (3) days of comp time
Location: Fairfield, New Jersey
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