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Customer Service Representative

2 months ago

Fairfield, New Jersey, United States Phillip Jeffries Full time
Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team at Phillip Jeffries. As a key member of our Customer Service Department, you will be responsible for delivering exceptional customer experiences through personalized communication, issue resolution, and product support.

Key Responsibilities:

  • Provide fast, accurate, and personalized communication to global partners, top designers, and luxury design showrooms via phone, email, and chat.
  • Oversee the end-to-end customer experience from initial inquiry to order entry, payment processing, and shipping logistics.
  • Master our internal systems and develop a full understanding of our operational processes to effectively manage complex customer inquiries.
  • Work collaboratively with teams across the organization to support customer needs and resolve issues.
  • Assess, triage, troubleshoot, and resolve complex issues with empathy and ease.

Requirements:

  • A customer-centric mindset that drives positive experiences.
  • An upbeat, positive, can-do attitude.
  • Superior communication skills, including verbal, written, and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Ability to de-escalate situations with empathy and ease.
  • Ability to proactively prioritize responsibilities with proven time management skills.

What We Offer:

  • A competitive salary and bonus program.
  • Paid days off and holidays.
  • Medical, dental, and vision benefits.
  • Complimentary flu vaccines.
  • A retirement plan with company contributions.
  • Flexible spending accounts for healthcare and dependent care expenses.
  • Accident, short-term disability, hospital, and cancer insurance.
  • Identity theft protection.

About Us:

Phillip Jeffries is a purpose-driven organization committed to creating an environment where our talented team can truly flourish. We believe in creating opportunities for growth, both personally and financially, and offer a rich benefits package to care for our most valuable assets – our team.

Perks:

  • A stocked break room with complimentary healthy snacks and beverages.
  • Easily accessible location, just minutes from Routes 46, 80, 23, and GSP.
  • A unique culture that includes an annual Spirit Week with a focus on our core values, team building, and having fun.
  • Frequent team building activities.
  • An annual holiday party and picnic.
  • A beautifully designed office space with open concept and collaborative workspaces.

Location: Fairfield, New Jersey

Minimum Experience: Experienced