Sales Business Development Agent
3 days ago
Job Title: Sales Business Development Agent
Job Summary: Universal Toyota is seeking a highly motivated Sales Business Development Agent to join our team. As a Sales Business Development Agent, you will be responsible for conducting business both online and over the phone, with a focus on appointment setting and customer service.
Key Responsibilities:
- Handle all guest inquiries with a focus on 100% guest satisfaction.
- Receive inbound calls on new and pre-owned vehicles with a goal to establish a firm appointment date and time from the prospect.
- Project a friendly and helpful demeanor while answering questions and inquiries from guests, and providing general or related vehicle sales information.
- Work in close proximity with other Sales BDC Representatives in a team-based environment.
- Facilitate timely follow-up on all internet leads as directed by management and/or procedures.
- Communicate with the dealership management or front-line employees on behalf of our guests.
- Participate in departmental and dealership meetings; other duties as assigned by management.
Requirements:
- Minimum 1 year inbound and outbound call center experience.
- Preferred experience in the Automotive industry.
- Strong understanding of performance-based initiatives.
- Proficient in MS Word, MS Excel, and have a solid background in all MS Office products.
- Must be self-motivated and detail-oriented.
- Must have strong verbal and written communication skills.
- Ability to learn new software programs and systems quickly.
- High School Diploma or GED is required.
Benefits: Pay structure will be hourly plus bonuses. Benefits include medical/dental, 401K, and Christmas Bonus plans. Successful candidates will also have opportunity for advancement.
Work Environment: This is not a remote job role.
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