Senior Manager, Client Services

1 week ago

New York, New York, United States Broadridge Financial Solutions Full time
About the Role

We are seeking a highly skilled and experienced Manager to join our Global Class Action Client Service team. As a Manager, you will be responsible for overseeing a team of experienced relationship managers, serving as the principal point of contact for assigned clients/accounts. Your mandate will be to make our clients' lives easy, advocate for each client, and ensure optimal outcomes.

Key Responsibilities
  • Manage and ensure timely onboarding within agreed-upon SLAs.
  • Advocate for clients in each case and ensure claims are maximized.
  • Handle all client communications timely and professionally.
  • Provide regular reporting to clients on agreed-upon schedules.
  • Manage contract renewal and communicate with Account Management.
  • Develop a significant understanding of Broadridge and the scope of the company.
  • Assist with department strategy, marketing, and thought leadership.
  • Identify and implement areas of improvement in client relationships independently and proactively.
  • Foster strong relationships with clients by coordinating and leading recurring calls and client meetings.
  • Partner internally to continually add efficiency to day-to-day processes and increase client satisfaction.
  • Act as a role model to other associates in consistent implementation of best practices with regards to client interactions, departmental procedures, and subject matter expertise.
  • Be a first point of contact for other team members, especially regarding subject matter expertise, and demonstrate leadership qualities by proactively assisting the team with complex inquiries and assignments.
Requirements
  • 10+ years of deep subject matter expertise in class action.
  • Significant project management, client management, and/or account management experience.
  • Excellent writing and oral communication skills.
  • Strong presentation skills, including the ability to speak at conferences.
  • Comprehensive understanding of securities class action plans of allocations, as well as deficiency and audit processes and requirements.
  • Experience with securities trading, including equity, debt, and derivative securities.
  • Detail-oriented ability to multi-task and excellent time management and follow-up skills.
What We Offer
  • Salary: $105,000-$120,000 depending on experience.
  • Bonus Eligibility: Annual bonus.
  • Paid Time off: FlexPTO.
  • Benefits: Medical, dental, life, and vision insurance. 401k w/ match, parental leave, and more.
About Broadridge

Broadridge Financial Solutions, Inc. (NYSE: BR) is a global Fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers, and public companies. At Broadridge, we are committed to making a difference. Our unique culture is guided by the Service-Profit Chain, the idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance, and communications. A certified Great Place to Work, Broadridge is part of the S&P 500 Index, employing over 14,000 associates in 21 countries.

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