Hospitality Team Member
6 days ago
Job Summary
The Pool Assistant Server is a key member of the Highgate Hotels team, responsible for providing exceptional service to guests in a fast-paced and dynamic environment. As a Pool Assistant Server, you will be the face of our hotel, ensuring that every guest interaction is positive and memorable.
Key Responsibilities
- Provide attentive and courteous service to guests, ensuring their needs are met and exceeded.
- Receive and deliver food and beverage orders, collecting payment and handling cash and credit transactions.
- Maintain a clean and organized workspace, adhering to high standards of cleanliness and sanitation.
- Work effectively as part of a team, communicating with colleagues to ensure seamless service delivery.
- Upsell food, beverage, and promotional items to guests, driving revenue growth and increasing customer satisfaction.
- Perform opening and closing procedures, side-work duties, and other tasks as assigned by management.
Requirements
- High School diploma or equivalent, with experience in a hotel or related field preferred.
- Ability to stand for long periods, lift up to 50 pounds, and maneuver in a fast-paced environment.
- Excellent communication and interpersonal skills, with a strong focus on customer service.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Medium work, exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
Highgate Hotels is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional service to our guests.
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