Front Desk Hospitality Specialist

3 weeks ago


Brest, Bretagne, United States Tru by Hilton Full time
About the Role

This is an exciting opportunity to join the team at Tru by Hilton as a Front Desk Hospitality Specialist. You will be responsible for delivering exceptional customer service, managing guest relationships, and ensuring a seamless check-in experience.

Key Responsibilities
  1. Deliver exceptional customer service, responding promptly to guests' needs and resolving any issues or complaints in a professional manner.
  2. Manage guest relationships, maintaining a positive and welcoming atmosphere at all times.
  3. Process guest check-ins, verifying registration information and handling overbooked or 'walked' guests with ease.
  4. Train with and learn Food and Beverage operations to fill in as needed, ensuring seamless delivery of services.
Requirements
  • A minimum of 1 year of experience working as a front desk agent or in a similar role is required.
  • A high school diploma or equivalent vocational training certificate is necessary.
  • Experience working at a hotel establishment is highly desirable.
  • Proficiency with computers and the ability to input and access information in the property management system and/or points-of-sale system are essential.
  • The ability to provide excellent customer service and maintain a professional demeanor at all times is crucial.
Salary and Benefits

We offer a competitive salary of $45,000 per year, commensurate with experience, plus benefits and opportunities for career growth.



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