Front Desk Representative
3 weeks ago
About the Role
We are looking for a highly motivated and customer-focused individual to fill the position of Front Desk Representative at our hotel. As a key member of our front office team, you will play a vital role in ensuring that our guests have an exceptional stay.
Duties and Responsibilities
- Greet and welcome guests, handling check-ins and check-outs efficiently.
- Provide accurate information about hotel services, amenities, and local attractions.
- Process room reservations, cancellations, and modifications.
- Handle guest complaints and resolve issues promptly and professionally.
Qualifications and Skills
- A minimum of 1 year of experience in a hotel or related field.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure and adapt to changing situations.
- Familiarity with hotel software systems and technology.
Compensation and Benefits
$40,000 - $55,000 per year, plus benefits package including medical, dental, and vision insurance, paid time off, and opportunities for professional growth.
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