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Senior Customer Service Representative

2 months ago


Gloucester City, New Jersey, United States PIB Group Full time
About the Role

We are seeking a highly skilled and experienced Senior Customer Service Representative to join our team at PIB Group. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of support and care.

Key Responsibilities
  • Provide exceptional customer service and support to our customers via phone, email, and other communication channels.
  • Work closely with the team to achieve sales and retention targets, and to identify opportunities for growth and improvement.
  • Assist the Team Leader in running the team in their absence and ensure that KPIs are met.
  • Deal with escalated customer queries and complaints, and provide advice and guidance to the team as needed.
  • Set high standards and help shape the values, attitudes, and behaviours of the team.
Requirements
  • Experience of working in a target-driven, customer service environment.
  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and meet deadlines.
  • Strong problem-solving and analytical skills.
  • Passion for delivering exceptional customer service and a willingness to learn and develop.
What We Offer

We offer a competitive salary and a range of benefits, including a generous holiday allowance, death in service benefit, company pension scheme, and flexible benefits package. We also offer a first-class employee benefits and welfare package, including access to free online courses and study support to enhance your career with us.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.