VP of Operations

3 weeks ago

New York, New York, United States Raycon Corporation Full time
About Raycon

Raycon is an electronics brand that's on a mission to create a better every day through reliable and delightful tech. With over 3 million customers - and loved by thousands of tastemakers - we're here to speak up for the customer. We've experienced rapid growth over the past year and are looking for a seasoned leader to join our team.

About the Role

We're seeking an experienced VP of Operations to lead the process of building a world-class operations infrastructure to power our growth, both domestically and internationally. The ideal candidate will have a proven track record of scaling a fast-paced e-commerce company and will be responsible for overseeing day-to-day operations, ensuring they are humming along. Key responsibilities include:

  • Developing and implementing operational excellence strategies to drive growth and efficiency
  • Optimizing current unit economics and making cost improvements
  • Ensuring operational processes deliver an amazing customer experience
  • Streamlining operational infrastructure to enable sales and marketing opportunities

The successful candidate will report directly to our CEO and will be based in our New York office for three or four days a week. This is a full-time position with a competitive base salary and benefits.

What You'll Do
  • Work with our existing partners to drive operational unit economics
  • Source, prepare, and successfully launch two new 3PLs in international regions with streamlined inventory to order to returns processes
  • Develop and systemize cost improvements on a scheduled basis with manufacturers while building goodwill and a positive relationship
  • Reduce the impact of returns through thoughtful suggestions in existing operational and customer-touching processes to boost profitability
Who You Are
  • You have 10+ years of experience in a combination of strategy, business operations, retail, CPG, consulting, finance or an equivalent field. Experience with a D2C brand is a plus.
  • You should be familiar with eCommerce (Shopify and Amazon) and retail processes.
  • You should be familiar with ERP systems such as SAP or Netsuite, and take a direct role in supporting the finance team with public or private audits.
  • You have direct experience dealing with international eCommerce and understand the details of international subsidiaries, 3PLs, and product regulations.
  • Bachelor's degree or equivalent.
  • Proficient with advanced Microsoft Excel skills.
  • You are hands-on and willing to roll up your sleeves to get the job done.
  • You're a self-starter, a go-getter, and get-it-doneer. You thrive in fast-paced environments and enjoy getting your hands dirty.
  • You have passion and a sense of humor.
Growth Potential
  • The consumer electronics industry is over $1 trillion in total market size: it's massive, global, and growing. Specifically, the wireless audio industry is huge on its own: it will soon grow to a $100B+ market with fast growth as new technology is introduced.
  • Raycon has hit 3m customers and is on track to hit 4m customers.
  • We're a tight-knit team that believes every team member should move the needle, and love to encourage growth.

Raycon is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate's experience, qualifications, and skills. This role may also be eligible for bonus compensation and employee benefits.

NYC Base Salary Range: $120,000 - $220,000 USD

Raycon is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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