Front Desk Associate
2 months ago
We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at VP Management in Hazard, Kentucky.
Job Summary:
The successful candidate will be responsible for providing exceptional customer service to all guests, ensuring a warm and welcoming experience. This individual contributor role is full-time and offers a competitive salary and comprehensive benefits package.
Key Responsibilities:
- Greet and welcome guests in a professional and friendly manner
- Check guests in and out, ensuring all necessary information is gathered and recorded accurately
- Answer phone calls and respond to inquiries in a timely and courteous manner
- Assist guests with any special requests or accommodations
- Process payments and maintain accurate records
- Coordinate with other departments to ensure smooth operations and guest satisfaction
- Maintain a clean and organized front desk area
- Assist with administrative tasks such as filing, data entry, and document preparation
Requirements:
- High school diploma or equivalent
- Previous experience in a customer service role within the hospitality/restaurant industry preferred
- Knowledge of basic computer skills and reservation systems
- Excellent communication and interpersonal skills
- Attention to detail and ability to handle multiple tasks simultaneously
- Must be able to work a flexible schedule including weekends and holidays
- Must be able to stand for long periods of time and lift up to 25 pounds
Equal Opportunity Employer:
VP Management is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws.
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