Member Services Representative

4 weeks ago


Chippewa Falls, Wisconsin, United States WESTconsin Credit Union Full time
{"title": "Member Services Representative", "description": "Enhance the Member Experience

At WESTconsin Credit Union, we're seeking an enthusiastic individual to join our team as a Member Services Representative. As a key member of our team, you will be responsible for providing exceptional service to our members, showcasing your relationship building skills, and enhancing their overall experience.

Key Responsibilities
  • Represent the Credit Union in a friendly, positive, and professional manner
  • Provide prompt, efficient, confidential, and accurate service in the processing of transactions
  • Respond to members' requests, problems, and complaints, and/or direct them to the proper person for assistance and resolution
  • Learns to recognize members' needs for services and presents and refers them appropriately
  • Handles all monetary transactions for members
Qualifications
  • A high school diploma or equivalent and a proven track record in customer service
  • Proficiency in basic computer, data entry, and typing skills
  • A positive attitude, professional image, and self-motivation
  • Excellent oral and written communication skills
  • This is a part-time (25 hours/week) position with an every other Saturday rotation
Why WESTconsin?
  • Healthy Living Fund Contribution
  • Student Loan Repayment Program
  • Education Reimbursement Program
  • Competitive Pay
  • Impressive 401(k) Contribution and Match Plan
  • Paid Holidays

We are an equal opportunity employer.

", "lang_code": "en"}

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