Customer Service Lead
3 days ago
At Family Fare, we strive to deliver exceptional customer experiences through innovative solutions. As a Customer Service Lead, you will play a vital role in maintaining a high standard of customer service in our store's front-end operations.
Key Responsibilities:- Supervise and direct front-end activities to ensure seamless customer experiences.
- Accurately process transactions, handle returns, and maintain a clean and attractive store environment.
- Train and develop team members to meet or exceed departmental productivity levels.
- Manage the selection, scheduling, and supervision of team members to meet customer experience needs.
- Ensure compliance with company policies, procedures, and safety guidelines.
- High school graduate or equivalent (GED)
- Proficient computer skills, including email and spreadsheets
- Ability to read, write, comprehend, and interpret documents
- Accounting and bookkeeping skills
- Interpret and analyze financials
- Develop and manage budgets
- Delegate, direct, and implement tasks
- Suggestive selling and product knowledge
- Detail-oriented
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist, and turn frequently.
The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.
As part of our People First culture, Family Fare is proud to offer a robust and competitive Total Rewards benefits package.
Family Fare is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success.
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