Customer Service Lead

4 weeks ago


Chippewa Falls, Wisconsin, United States Family Fare Full time

Job Summary: We are seeking a highly skilled Customer Service Lead to provide exceptional customer service and supervise front-end operations in our store. The ideal candidate will have excellent communication skills, a strong work ethic, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Provide and maintain a high standard of customer service in the store's front-end operations.
  • Supervise and direct all front-end activities in the absence of the Customer Service Manager.
  • Ensure that the work shifts at the front end contribute to the financial best interests of the store.
  • Complete all other duties as assigned in a timely manner.

Requirements:

  • High school graduate or equivalent (GED).
  • Proficient computer skills, including email and spreadsheets.
  • Ability to read, write, comprehend, and interpret documents.
  • Accounting/bookkeeping skills.
  • Interpret/analyze financials.
  • Develop/manage budgets.
  • Delegate/direct/implement.
  • Suggestive selling/knowledge of products.
  • Detail-oriented.

Physical Requirements:

  • May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally.
  • Required to stand and walk for extended periods of time.
  • May bend, stoop, twist, and turn frequently.

About Us:

SpartanNash is an equal opportunity employer and celebrates diversity. We are committed to providing equal employment opportunities to all individuals. We are not able to sponsor work visas for this position.


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