Customer Service Representative

2 weeks ago


Bellevue, Washington, United States Overlake Medical Center Full time
Customer Service Analyst Job Description

We are seeking a highly skilled Customer Service Analyst to join our team at Overlake Medical Center. As a key member of our support team, you will be responsible for providing exceptional customer service to our patients, staff, and visitors.

Key Responsibilities:
  • Handle inbound and outbound calls, dispatching critical Medical and Facility Codes
  • Listen to customers' needs or issues, connecting the caller to the correct location and providing helpful solutions to their problems
  • Answer first contact calls, emails, or chat bots for customers' computer questions, and complete tickets to escalate any issues not able to be resolved
  • Use good organizational and communication skills to assist customers while maintaining the company's positive reputation
Requirements:
  • High school diploma required
  • Microsoft A+ certification preferred
  • Two years prior customer service experience required, with healthcare experience preferred
  • Training in customer services, phone support, Microsoft Office products, or IT basic technical issues desired
Why Work at Overlake Medical Center?

We offer a range of benefits that support you in every stage of your career and life, including medical insurance premiums as low as $0 per month, tuition reimbursement up to $10,000 per year, and a generous retirement plan matching up to 7% with company match 100% vested.

We're proud to offer a values-based work environment, an active Diversity, Equity & Inclusion Council, and a range of other benefits that make us a great place to work.



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