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Client Support Specialist
2 months ago
At CCA Global Partners, we are dedicated to creating a better world by connecting family-owned businesses across North America. Our unique cooperative model empowers entrepreneurs with the scale, resources, and innovation necessary to thrive in a competitive marketplace. We offer a flexible work environment, including a hybrid schedule and benefits tailored to support our employees and their families.
If you are seeking a rewarding role that utilizes your customer service skills in a structured environment, consider the position of Customer Service/Expeditor. This role is pivotal in ensuring effective communication with our small business members regarding the status of construction estimate submissions.
Key Responsibilities- Engage with members and insurance carriers to investigate and resolve issues related to claims, jobs, and estimates.
- Work collaboratively with members to ensure timely submission of all claims or job estimates in accordance with carrier requirements.
- Provide ongoing support for program timelines and utilize proprietary CCA claim/job management software.
- Manage claim and estimate update notifications within the CCA software system.
- Conduct regular reviews of assigned member program performance to ensure compliance with carrier standards.
- High school diploma required; an Associate's degree in Business Administration is preferred.
- 1-2 years of experience in a business-related or customer service role; retail experience is advantageous.
- Comfortable engaging in coaching conversations with contractors over the phone.
- Adept at learning new software applications quickly.
- Basic math skills and proficiency in Microsoft Office are essential.
- Strong interpersonal, verbal, and written communication abilities.
- Collaborate with a passionate team of leaders and peers.
- Receive recognition for your contributions through development opportunities and competitive compensation.
- Enjoy comprehensive benefits designed to support you and your family through various life stages.
Our cooperative business model stands out in the marketplace, empowering thousands of entrepreneurs to succeed amidst industry consolidation. Our mission is to provide the necessary resources and innovation that foster sustainability and growth in today's evolving business landscape. We are proud to uphold our core values and pursue success through the CCA Way.
Proud to be an Equal Opportunity Employer.