Claims Processing Specialist

2 weeks ago

San Jose, California, United States AutoNation Full time

About AutoNation: AutoNation stands as one of the premier automotive retailers across the United States, delivering innovative products, outstanding services, and comprehensive solutions that empower our customers to make informed decisions tailored to their needs. Our extensive network of dealerships, backed by a well-recognized brand, offers a diverse selection of new and pre-owned vehicles, financing options, parts, and expert maintenance and repair services. Through our DRV PNK initiative, we have successfully raised over $40 million for cancer-related causes, showcasing our dedication to positively impacting the lives of our Associates, Customers, and the communities we serve.

Position Overview: The Service Warranty Administrator plays a crucial role in the review and completion of warranty claims. This position entails the preparation, recording, reconciliation, and submission of warranty claims to the appropriate entities.

Key Responsibilities:
  • Process all warranty claims by the next business day following the repair order close date.
  • Address and resolve all claim corrections and charge-backs efficiently.
  • Establish and nurture relationships with designated warranty representatives from manufacturers.
  • Thoroughly review each warranty repair order for accuracy, completion, and legibility in accordance with established policies and procedures.
  • Analyze issues, identify trends, and develop strategies to optimize the claims process.
  • Notify technicians of the hours earned for the services they performed.
  • Verify each repair order against the vehicle's service history to prevent duplicate claims.
  • Provide weekly updates to the service manager regarding the status of claims.
  • Report any instances of fraudulent manipulation of warranty claims.
  • Supply the parts manager with an updated parts listing on a weekly basis.
  • Conduct weekly audits of warranty schedules, reviewing all outstanding claims and addressing necessary adjustments or write-offs.
  • Assist service consultants in finalizing all open warranty repair orders.
  • Support service consultants and technicians with any inquiries related to warranty processes.
  • Participate in special projects, audits, and reports as requested.
  • Review and manage all aging schedules and reports diligently.
  • Comply with federal, state, and local regulations, including safety requirements and hazardous waste disposal.
  • Attend warranty training sessions as required.
Qualifications:
  • High school diploma or equivalent.
  • Strong verbal and written communication skills.
  • Ability to effectively manage and resolve challenging customer service situations.
  • Demonstrated skills in customer service.
  • Capability to read and comprehend written instructions and information.
  • General knowledge of automotive parts and vehicle mechanical operations.
  • A minimum of two years of experience in an automotive dealership setting.
  • Technical aptitude evidenced by ASE certification or successful completion of a pre-employment assessment.

Compensation: This role offers a competitive pay range of $30-35 per hour, depending on experience, with an expected annual salary of approximately $47,120, contingent upon each candidate's unique qualifications.

Benefits:
  • Competitive compensation and 401k matching.
  • Comprehensive insurance plans (health, dental, vision) and maternity benefits to promote a healthy work-life balance.
  • Exclusive RX Pet program providing discounts on medications.
  • Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
  • Access to exceptional deals and discounts through YouDecide, a platform featuring offers from top providers and retailers.
  • Engage in our DRVPNK mission to raise and contribute millions of dollars to cancer research and treatment, collaborating with cancer charities nationwide.

At AutoNation, we are committed to fostering a diverse, equitable, and inclusive workplace. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to consider joining our team and contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a meaningful difference in the world.

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