Night Auditor and Guest Relations Associate

2 weeks ago


Philadelphia, Pennsylvania, United States SOFITEL Full time
Job Overview

Company Overview
At Sofitel, we pride ourselves on being more than just a global leader in hospitality. We embrace individuality and provide opportunities that align with your unique personality. Our commitment to your growth and learning ensures that your work is meaningful, allowing you to explore endless possibilities within our organization.

Why Join Us?
By becoming a part of Sofitel, you are invited to co-create the future of hospitality. Experience the journey that awaits you with us, and discover the essence of our brand.

Position Summary
We are currently seeking a dedicated and service-oriented individual for the role of Overnight Guest Services Specialist/Night Auditor. This position is crucial in creating exceptional first impressions for our guests.

What We Offer:

  • Limitless career advancement opportunities, both domestically and internationally.
  • Be part of a high-performing team that motivates and inspires you to achieve your utmost potential.
  • Engage in our Corporate Social Responsibility initiatives and contribute to local community efforts.

Key Responsibilities:

  • Manage and reconcile daily charges and settlements for rooms, dining, and bar services; maintain accurate records and execute nightly processing sequences for system resets.
  • Prepare and verify credit card deposits, ensuring accuracy in transactions and batch reports.
  • Handle city ledger transactions and serve as a Front Desk Agent, representing the hotel throughout the guest experience, including reservations, check-ins, and check-outs.
  • Welcome guests in a luxurious setting, ensuring a warm greeting upon arrival and a fond farewell upon departure.
  • Respond to incoming calls and assist in fulfilling guest requests.
  • Address any security concerns and report unusual occurrences in collaboration with security personnel.

Qualifications:

  • Experience with Opera or a similar property management system is advantageous.
  • Proficiency in computer applications, particularly Word and Excel.
  • Ability to multitask with a keen attention to detail and strong organizational skills.
  • Professional demeanor with a friendly personality, dedicated to delivering exceptional service.
  • Self-motivated with the ability to work independently and manage tasks effectively.
  • A minimum of one year of experience in a similar role within a luxury environment or a relevant hotel school qualification.

Diversity & Inclusion Commitment:
We are committed to fostering an inclusive workplace and strive to attract, recruit, and promote diverse talent.


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