Strategic Business Transformation Lead

4 days ago


Iowa, Louisiana, United States Convergys Full time

Company Overview

We are a global technology and services leader that powers the brands of the future. Human-centered, tech-powered, intelligence fueled.

About Us Mission

We help well-known brands improve their businesses with technology and integrated solutions in over 70 countries.

Salary

The estimated salary for this role is $90,000 - $120,000 per year, based on national averages for similar positions in the United States.

Job Description

This is a strategic business transformation lead role, where you will serve clients across a range of industries to drive impactful business value through improved customer journeys and better customer experiences.

You will build trusted client relationships through proactive account management and exceptional project delivery, developing an analytic approach to document tasks and manage timelines for new/existing clients in support of our consulting projects.

You will also lead a team through analysis of large client data sets and qualitative discovery, such as interviews, focus groups, observations, process mapping, and review of client documentation and metrics.

Required Skills and Qualifications

  • 5+ years of hands-on experience using quantitative and qualitative analysis to identify root cause and provide recommendations.
  • 1+ year of contact centers and self-service channels experience.
  • Ability to communicate ideas to senior executives as well as internal and external stakeholders.
  • Proven experience organizing and prioritizing projects in a fast-paced and deadline-oriented business environment with a focus on continual improvement.
  • Demonstrated ability to guide and manage customer transformation efforts.
  • Solid understanding of the organization's business operations and industry, with demonstrated business acumen.

Benefits

We offer a competitive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Others

We are an Equal Opportunity/Affirmative Action Employer, committed to diversity and inclusion in the workplace.



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