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Veterinary Client Relations Specialist

2 months ago


Portland, Maine, United States Portland Veterinary Emergency and Specialty Care Full time
Job Type

Full-time

Description

At Portland Veterinary Emergency and Specialty Care (PVESC), we are dedicated to cultivating a community of professionals who are eager to learn, develop, and excel in an environment that prioritizes exceptional care for both our patients and their families.

If this resonates with your aspirations, we invite you to explore this opportunity further....

PVESC has established itself as a premier veterinary facility in the picturesque region of southern Maine.

We are a dynamic 26-doctor emergency and specialty practice providing services in surgery, internal medicine, oncology, dermatology, neurology, emergency & critical care, and cardiology.

The potential for learning and achieving success here is boundless.

We are currently seeking a full-time Client Relations Specialist (CRS) to enhance our dedicated team.

Our CRSs collaborate closely with our medical staff and play a crucial role in delivering the highest standard of care for our clients and their pets.

As a valued member of our CRS team, your responsibilities will include offering compassionate, personalized attention to ensure that the unique needs of our clients and patients are met.

The ideal candidate is a team player, solution-oriented, and embraces a mindset geared towards growth.

Key responsibilities of this position include:

  • Creating a welcoming atmosphere for clients and patients through outstanding customer service
  • Responding to incoming communications, including phone calls and emails
  • Managing appointment scheduling and organization
  • Effectively communicating client and patient needs to the medical team
  • Organizing and collecting medical records
  • Processing payments
  • Performing routine office tasks such as scanning and faxing
Our aim is to foster a long-term, successful relationship with our team members.

PVESC is committed to recognizing your contributions by offering a competitive compensation package that reflects your experience, along with a comprehensive benefits plan that includes medical, dental, and vision insurance, long-term disability, life insurance, holiday pay, uniform allowance, personal pet discounts, an Employee Assistance Program, a 401(k) with employer matching, paid time off, paid volunteer hours, and opportunities for continuing education and professional development.


PVESC promotes a collaborative workplace where team members are encouraged to share their insights, ideas, and energy towards our collective success.

We adopt a collaborative and solution-focused approach to leadership and decision-making, empowering our team members to shape their ideal work environment.

PVESC is filled with remarkable individuals achieving extraordinary outcomes daily.

As part of our team, you will have the opportunity to give back to the community through educational events and outreach initiatives.


If you are interested in being part of a high-performing team that supports one another in reaching their goals, and you wish to end each day feeling fulfilled by your contributions, we would love to hear from you.