Veterinary Client Service Team Lead
1 month ago
Portland Veterinary Emergency and Specialty Care (PVESC) is a dynamic and growing veterinary practice seeking a highly skilled and experienced Client Service Supervisor to join our team.
Job Summary:
The Client Service Supervisor is responsible for overseeing the day-to-day operations of our Client Service Representatives, ensuring a high level of client satisfaction, and collaborating with hospital leadership to enhance the quality of service provided.
Key Responsibilities:
- Lead and manage a team of Client Service Representatives to deliver exceptional client service
- Develop and implement effective scheduling, training, and problem-solving strategies to ensure seamless operations
- Collaborate with hospital leadership to enhance the quality of service provided and support the overall success of PVESC
- Provide coaching and guidance to team members to ensure they have the necessary skills and knowledge to excel in their roles
- Contribute to the development and implementation of policies and procedures to ensure compliance with regulatory requirements and industry standards
Requirements:
- Previous client service experience, preferably in a supervisory role
- Veterinary experience is a plus, but not required
- Excellent communication, leadership, and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
About Us:
PVESC is a growing 26 doctor emergency and specialty veterinary practice committed to providing exceptional veterinary care and client service. We offer a competitive compensation package, impressive benefits, and a collaborative work environment that values employee growth and development.
Why Join Our Team?
At PVESC, we believe in empowering our team members to reach their full potential. We offer opportunities for professional growth and development, a supportive and collaborative work environment, and a commitment to valuing our employees as individuals.
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