Service Representative

4 weeks ago

New York, New York, United States DARCARS Automotive Group Full time
Job Summary:

We are seeking a highly skilled Service BDC Representative to join our team at DARCARS Automotive Group. As a Service BDC Representative, you will be the first point of contact for our service department and will be responsible for representing the dealership in a professional and friendly manner at all times.

Key Responsibilities:
  • Answer incoming service calls and schedule, re-schedule, and confirm service appointments.
  • Make outgoing calls to advise customers of open warranty recalls/campaigns, schedule future maintenance services, etc.
  • Research product/service information using available resources.
  • Provide customers with product/service information, such as pricing.
  • Field calls and escalate issues as appropriate.
  • Communicate concerns to ASMs and Service Directors in a clear and effective manner.
  • Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
  • Enter data into computer-operated prospect tracking systems.
  • Communicate with callers in a professional, friendly, and efficient manner, striving to minimize the time they are put on hold.
  • Take thorough messages indicating the caller's first and last name, company name if applicable, the time, and the message the caller wishes to leave.
  • Communicate messages to all appropriate parties in a timely manner.
  • Provide basic information to callers who have general inquiries.
  • Perform clerical duties assigned by the controller or Service Manager.

Requirements:
  • Must be able to speak clearly and pleasantly on the telephone and convey the image of professionalism and competence to callers and in-person customers.
  • Strong communication skills with both customers and DARCARS employees.
  • Ability to speak multiple languages (Spanish and Chinese) is a plus.
  • Demonstrated commitment to customer service.
  • Requires the ability to speak, read, and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.
  • Previous customer service experience preferred but not required.
  • Requires the ability to sit for long periods of time.
  • Be able to work in a fast-paced environment.
  • Be a team player.
  • Excellent attention to detail.
  • Prior experience using Reynolds or Xtime a plus.
  • Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred.
  • Must be able to work a flexible schedule, evenings and weekends.
  • Must have a valid driver's license and acceptable safe driving record.
  • High school diploma or equivalent (GED).
  • Must be at least eighteen years of age.
  • Must be able to pass pre-employment screen (background).

Benefits:
  • Insurance: medical, vision, dental.
  • Short-term and long-term disability plans.
  • Life Insurance.
  • Employee discounts on vehicle purchases, parts, and service repairs.
  • Opportunities to join our community service initiatives.

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

DARCARS Automotive Group is an Equal Opportunity Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

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