Loan Operations Specialist I

2 weeks ago

Stevens Point, Wisconsin, United States Associated Banc-Corp Full time

About Associated Bank
At Associated Bank, we are dedicated to fostering an inclusive environment where diverse perspectives are not only welcomed but are seen as vital to our success.

Your Growth Matters
If you excel in a setting that promotes your personal and professional development, Associated Bank could be the ideal workplace for you.

Position Overview
Under moderate supervision from Loan Servicing management, this role involves performing essential Loan Servicing tasks. Responsibilities include executing department-specific activities on a daily, weekly, and monthly basis while ensuring the accuracy of account information. You will take ownership of the entire process from the receipt of work to its resolution and closure. This position requires coordination of information across various operational areas, which may involve communication with customers or third parties. Some judgment is exercised within established guidelines.

Key Responsibilities

  • Prepare, edit, distribute, research, review, monitor, reconcile, and remit documents related to Loan Servicing tasks, including the remittance of optional insurance and debt protection products for consumer and mortgage loans.
  • Provide timely support to customers, servicing personnel, and third parties by addressing verbal and written inquiries through telephone, referrals, or letters, while maintaining a high standard of customer service.
  • Adhere to policies and procedures to ensure compliance with Bank, audit, regulatory, and Investor guidelines.
  • Gather and report customer feedback and trends regarding various product activities.
  • Collaborate with your Supervisor to update and enhance internal Standard Operating Procedures (SOPs), identifying any gaps in policy or procedure.
  • Complete additional duties and special project assignments as required.

Education and Experience
High School diploma or equivalent combination of education and experience is required. Less than 2 years of general office, banking, or related experience is required, while 2-4 years of Banking Operations/Servicing experience is preferred.

Benefits
In addition to our core traditional benefits, we are proud to offer a range of benefits tailored for every stage of life, including:
- Retirement savings options, including both 401(k) and Pension plans.
- Paid time off to engage in community service.
- Opportunities to connect through our diversity-focused Colleague Resource Groups.
- Competitive salaries with professional development and advancement opportunities.
- Bonus benefits such as well-being programs, parental leave, an employee stock purchase plan, military benefits, and more.
- Personal banking, loan, investment, and insurance benefits.

Our Commitment
Associated Bank serves over 120 communities across Wisconsin, Illinois, and Minnesota, and we recognize our colleagues as essential to our ongoing success. We are proud to be consistently voted as a top workplace in the Midwest.

Equal Opportunity Employer
Associated Bank is an equal opportunity employer committed to building a diverse workforce. We support a work environment where all colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors.

Compliance Statement
We fully comply with all applicable enterprise policies and procedures and act in accordance with all relevant laws and regulations. We are committed to providing assistance to individuals with disabilities throughout the application and interview process.

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