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Customer Support Specialist
2 months ago
We are seeking a highly organized and energetic Customer Support Specialist - Events to join our team at Warning Lites of Minnesota. As a key member of our team, you will provide exceptional customer service and support for our events, ensuring that our customers' expectations are consistently met.
Key Responsibilities- Provide expert customer service and support for events, including communication with customers and attendance at customer meetings.
- Develop and implement plans, including maps and timelines, to ensure successful event execution.
- Formulate quotes for estimator review and assist in the implementation of plans, including occasional field work.
- Assist the crew with shop/yard tasks and handle any overflow work requests from the division manager.
- Collaborate with internal and external customers in a fast-paced, multi-tasking environment, working independently with a high degree of problem-solving.
- High school diploma or equivalency and 4-6 years of traffic control or construction trades work experience or any satisfactory combination of experience and training.
- Ability to operate general office equipment effectively, including desktop/laptop, printer, copier, and phone, and a smartphone to accomplish work tasks.
- Valid driver's license and proficiency in MS Office applications, including Word, Excel, Paint, and Outlook.
- Ability to interact and communicate with external and internal customers in a fast-paced, multi-tasking environment, working independently with a high degree of problem-solving.
Warning Lites of Minnesota offers a competitive compensation package, including health, dental, and vision benefits, HSA with company contribution, life, AD&D, short and long-term disability insurance, paid time off benefits, 401(k) with a company match, and free services such as will preparation, health care directive, Employee Assistance Plan (EAP), identity theft protection, and travel assistance.
We are an equal opportunity employer and participate in E-Verify. We provide a drug-free work environment and require all qualified candidates to pass a pre-employment substance abuse test and criminal background check.
