Sales Support Specialist
4 weeks ago
As a Sales Support Specialist at Phigenics, you will be part of the Sales Operations team responsible for supporting the Federal Services Group. This role involves providing administrative support to account managers within your assigned region, including coordinating various activities, acting as a customer point of contact, and facilitating shipping requests.
Key Responsibilities:
- Provide general support and coordinate administrative activities for account management teams and external clients.
- Act as a customer point of contact for issues and questions related to supply orders.
- Manage and facilitate Chain of Custody process for testing services.
- Work in Phigenics customer software to ensure reports are properly uploaded.
- Participate in month-end accounting meetings to confirm rendered services.
- Maintain an understanding of remaining PO balance per contract to avoid overbilling.
- Support Account Managers with client meetings and data entry for client reporting database.
Requirements:
- Bachelor's degree in Business, Sales, Marketing, or a related field.
- 2+ years of experience in sales support, customer service, or administrative role.
- Proficiency in Microsoft Office and familiarity with CRM systems.
- Strong verbal and written communication skills.
- Excellent organizational and multitasking abilities.
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