Regional Operations Director

2 days ago


VersurLaunette, Hauts-de-France, United States OPENLANE Full time
Job Summary

We are seeking a highly skilled Regional Operations Manager to join our team at High Tech Locksmiths. As a key member of our leadership team, you will be responsible for directing and coordinating all field operations within your assigned geographic area.

About the Role

The Regional Operations Manager will be responsible for developing and managing a team of automotive locksmiths who are capable of delivering exceptional services. This includes recruiting, screening, and hiring individuals who fit our company culture and have the capacity to learn and perform all relevant job functions. You will also be responsible for training, motivating, coaching, counseling, and mentoring team members to ensure they meet our attendance, dress code, and professional conduct standards.

Key Responsibilities

* Develop a thorough understanding of High Tech Locksmiths policies, processes, and procedures
* Develop field teams capable of delivering exceptional services
* Direct and coordinate field operations within an assigned geographic area to ensure inventory audits and keys are completed as scheduled and in accordance with High Tech Locksmiths policies/procedures and customer specifications
* Monitor and track performance (quality and quantity)
* Work proactively with Fleet Management and Fixed Operations to ensure Mobile Warehouses are clean, safe, and fully functional at all times, and that vehicle maintenance and repair efforts are carefully managed to minimize unproductive time
* Complete written performance appraisals annually for each assigned employee or more often in conjunction with Performance Improvement Programs (PIP), when needed

Requirements

* Valid/current driver's license is required
* High school diploma or GED is required
* Degree in business or related discipline preferred
* Automotive locksmith experience preferred
* Two years in a supervisory or management position preferred
* Prior experience managing a remote workforce is preferred

What We Offer

We offer a competitive pay package, medical, dental, and vision benefits with employer HSA contributions, immediately vested 401K with company match, paid vacation, personal, and sick time, paid maternity and paternity leave, employer-paid short-term disability and life insurance, employer-paid Leap into Service Day to volunteer, tuition reimbursement for eligible programs, and opportunities to expand your skill set and share your knowledge across a publicly traded, global organization.

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