Branch Administrative Coordinator

1 week ago

Sacramento, California, United States Sprague Pest Solutions Full time
About the Role

We are seeking a highly skilled and motivated Branch Administrative Coordinator to join our team at Sprague Pest Solutions. As a key member of our customer service and operations team, you will be responsible for providing exceptional support to our internal and external customers, ensuring efficient service levels, accurate documentation, and customer satisfaction.

Key Responsibilities
  • Answer incoming service requests via phone, email, or online portal, researching customers' needs and concerns to determine the best course of action.
  • Triage complaints and service issues with empathy and problem-solving skills, escalating to managers or IT support as needed.
  • Log complaints, service issues, requests, and changes to scheduled service, ensuring customers, technicians, and managers are informed of actions required and taken.
  • Develop valuable relationships with customers, delivering first-class customer service in every interaction.
  • Schedule service calls, providing complete and accurate information to technicians, managers, and customers.
  • Assist managers and technicians with mapping, routing, and assignment of accounts and service calls.
  • Provide first-tier technical support for customers and service personnel, escalating to IT support or manager as needed.
  • Conduct accounts receivable activities, including outbound collection calls, processing credit cards and cash payments, resending invoices, escalating payment issues to managers, documenting activities and agreements.
  • Track product and equipment inventory, manage orders, check-in and organize deliveries.
  • Support sales team by tracking leads, pricing details, setting up accounts, logging contacts and activities, and generating reports.
  • Inspect and quality check technician reports and paperwork, resolve and escalate issues, and file records accurately.
  • Run, manage, and deliver reports according to schedule and audience.
  • Maintain and organize office and pest management supplies, equipment, and records.
  • Serve as an alternate point of contact for internal and external customers when Branch or Account Managers are unavailable.
Requirements
  • 2+ years customer service experience.
  • 1+ years working in a call center or professional office environment.
  • High school diploma or equivalent.
What We Offer
  • Salary: $20-25/hr to start (depending on experience) plus annual bonus plan.
  • Pride in your work and the Sprague mission.
  • A supportive team environment based on family values.
  • Unlimited growth opportunities, with tuition assistance and leadership training.
  • Company-provided phone.
Benefits
  • Health, Vision, Dental Insurance within 30 days of hire.
  • 401K after 1 year, with 100% match up to 3% plus 50% match up to 6%.
  • Paid time off: Personal time available day 1, holiday and vacation time after 90 days.
  • Child care assistance and college savings plan.

Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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