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Guest Services Coordinator

2 months ago

Agoura Hills, California, United States Oakmont Senior Living Full time

Position Overview: The role of the Concierge is pivotal in ensuring a welcoming atmosphere for all visitors and residents.

Work Schedule: Part-time, available Friday through Monday evenings.

Compensation: Starting at $18 per hour.

About Oakmont of Agoura Hills: As a distinguished senior living community, we pride ourselves on our beautifully maintained grounds and exceptional services. Managed by Oakmont Management Group, we focus on delivering unparalleled quality, comfort, and care, complemented by five-star amenities. Our residents benefit from a fulfilling lifestyle supported by personalized care that fosters independence. We cultivate meaningful connections among residents, families, and team members, guided by our core values: Authenticity, Teamwork, Compassion, Commitment, and Resilience.

Career Opportunities: With locations throughout California, Hawaii, and Nevada, we offer substantial opportunities for professional advancement, relocation, and travel. Eligible team members may also enjoy a variety of benefits, including:

  • Comprehensive Medical, Dental, and Vision plans
  • Paid Time Off including Vacation, Personal Days, Sick Leave, and Holidays
  • Complimentary Meals
  • Performance-Based Bonuses
  • Company-Paid Life Insurance
  • Discount Programs for Team Members
  • 401(k) Plan with Company Matching
  • Employee Recognition Initiatives
  • Student Loan Refinancing Options
  • Tuition Assistance
  • Pet Insurance
  • Employee Assistance Services
  • Emergency Financial Support

Key Responsibilities:

  • Deliver outstanding customer service to residents, guests, and visitors.
  • Manage incoming calls efficiently, directing them to the appropriate personnel.
  • Oversee the Emergency Alert System, responding promptly to all alerts.
  • Administer the business center and handle all mail processing.
  • Ensure a secure environment for staff, residents, and guests by adhering to safety protocols.
  • Promote a collaborative work environment through positive interactions with colleagues and other departments.

Qualifications:

  • Minimum age of 18 years.
  • High school diploma or equivalent required.
  • Preferred experience of two years in a hospitality or senior living environment.
  • Exceptional customer service abilities.
  • Proficient in Microsoft Office Suite (Word, Excel, etc.) and capable of operating a personal computer.
  • Strong written and verbal communication skills for effective interaction with staff, residents, and families.
  • Successful completion of a Criminal Background check and Health Screening, including physical and TB tests.
  • Compliance with health and safety regulations, including vaccination and PPE requirements as necessary.

About Oakmont Management Group: Based in Irvine, California, we are a leading entity in the senior living sector, managing a diverse portfolio of communities under the Oakmont Senior Living and Ivy Living brands. We are dedicated to fostering a family-like atmosphere among team members, residents, and their families, recognizing that strong, caring relationships are essential for a fulfilling life. Our commitment to excellence is reflected in our team, who are carefully selected for their skills and passion for elder care.

Oakmont Management Group is an Equal Opportunity Employer.