Customer Invoice Coordinator

2 weeks ago

Jupiter, Florida, United States Deposita, An Allied Universal Company Full time
Overview

Deposita(TM), An Allied Universal(R) Company excels in cash management through innovative technology and customized solutions. We cater to clients in retail, wholesale, and banking sectors, ensuring that every security requirement is met with excellence. Join our exceptional team today We provide comprehensive benefits including medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, and various perks for most full-time customer support roles.

Job Description

Deposita(TM), an Allied Universal Company, is seeking a Billing Operations Analyst. The primary responsibility of this role is to deliver and manage support across various functions within Deposita. This encompasses overseeing the onboarding process for new clients, handling vendor invoices, and generating customer invoices. Additionally, this position will be tasked with managing the flow and status of incoming service requests related to KOYUS updates, modifications, creation, or removal from the Deposita functional teams and clients until resolution is achieved. Other responsibilities include assisting in the distribution of specialized billing for strategic and regional accounts, updating the relevant systems accordingly for these accounts, providing custom reports or spreadsheets via Excel upon request, and supporting the customer activation process.

Key Responsibilities:

  • Oversee the service request pipeline, delegating, reviewing, and routing requests as necessary.
  • Assess out-of-scope charges to determine if Deposita will charge the customer or if the supplier will not be paid.
  • Guide and mentor Order Entry Specialist team members; review work products to ensure accuracy and adherence to quality standards while meeting deadlines.
  • Evaluate requests for changes, activations, and updates to customer information; collaborate with internal staff.
  • Generate, organize, and distribute periodic reports promptly.
  • Create customized invoices, reports, and schedules as assigned.
  • Act as a liaison with service requestors regarding status updates.

Qualifications:

  • Associate's degree in Accounting, Finance, Business Management, or a related field.
  • A minimum of one (1) year of experience in a centralized customer service or billing environment.
  • Work history must demonstrate the following:
    • Knowledge of billing and receivables processes.
    • Experience with vendor management and accounts payable processing.
    • Advanced proficiency in Excel, Google Sheets, or similar tools.
    • Ability to manage a high volume of diverse activities while meeting deadlines and quality standards.
  • Strong oral, written, and analytical skills.
  • Effective communication abilities.
  • Strong planning and organizational skills.
  • Proficiency in Microsoft Office Applications.
  • Problem-solving capabilities.
  • Ability to forecast and predict effectively.
  • Active listening skills.
  • Ability to write clearly, informatively, and accurately.
  • Quickly identify critical issues with accuracy.
  • Teamwork and collaboration skills.
  • Attention to detail.

Preferred Qualifications:

  • Familiarity with finance-related processes in an ERP environment, particularly PeopleSoft.
  • Previous experience in an Order to Cash financial process environment.
  • Previous experience in a Procure to Pay financial process environment.
  • Intermediate skill level in Microsoft Office, especially Excel.
  • Experience working with both internal and external clients.
Closing

Deposita is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or any other basis or characteristic protected by law.

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