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Restaurant Operations Manager

1 month ago

New York, New York, United States Arlo Williamsburg Full time
Job Summary

We are seeking a dynamic and experienced General Manager to join our team at Arlo Hotels. As a key member of our management team, you will be responsible for overseeing the overall operations of our Food & Beverage outlets.

Key Responsibilities:

  • Oversee and develop all managers and staff to ensure exceptional guest satisfaction and high-quality service.
  • Act as a coach to improve the performance of all restaurant personnel and foster a positive and inclusive work environment.
  • Meet financial objectives by controlling costs and making informed business decisions based on revenue trends.
  • Ensure a high level of guest satisfaction and cultivate return business through exceptional service and quality products.
  • Develop and uphold restaurant standard operating procedures to ensure consistency and efficiency.
  • Control quality of all food and beverage products and maintain a safe and healthy work environment.
  • Work within standards of the law to protect the business and all employees.
  • Take ownership of the restaurant and make decisions based on the good of the company and all employees.
  • Use provided tools to analyze business patterns, labor trends, and sales history to make smart and effective business decisions.
  • Gauge the morale of staff in the restaurant and implement measures to keep employees happy and minimize turnover.
  • Meet guests and develop relationships to manage the restaurant from a promotional angle.
  • Uphold all human resources best practices as it pertains to coaching, counseling, disciplinary, hiring, and terminations.
  • Follow and ensure compliance of all Commune policies and standard operating procedures as outlined in the Employee Handbook.
  • Act as an ambassador to Commune Culture.

Requirements:

  • 3 to 5 years of experience in management capacity
  • Certification Knowledge: TIPS