Restaurant Operations Manager

1 month ago

New York, New York, United States Emmy Squared Pizza Full time
Restaurant General Manager

Emmy Squared Pizza is seeking a highly motivated and experienced Restaurant General Manager to lead our Midtown West team. As a key member of our leadership team, you will be responsible for overseeing all aspects of restaurant operations, including staff management, customer satisfaction, food quality, and financial performance.

Key Responsibilities:
  • Staff Management: Direct supervision of all restaurant employees, ensuring policies and processes are being followed, and inspecting operational flow on a continuous basis.
  • Hiring and Training: Responsible for the hiring, on-boarding, and continuous training of employees.
  • Partnerships: Partner with culinary leadership to ensure cohesiveness between front of house and back of house teams.
  • Service Delivery: Oversee the floor during service, ensuring the team stays on task and delegates assignments as needed.
  • Guest Satisfaction: Ensure guest satisfaction by interacting with guests and engaging in service recovery when issues arise.
  • Cash Management: Responsible for the restaurant's cash management, including maintaining petty cash, checkbooks, and making weekly deposits.
  • Appearance and Cleanliness: Ensure all guests feel welcome and are given responsive, friendly, and courteous service at all times.
  • Food Quality: Ensure that all food and beverages are consistently prepared and served according to presentation standards and recipes.
  • Marketing and Sales: Participate in marketing initiatives and implement marketing strategies to increase brand awareness and drive sales.
  • Customer Experience: Continuously evaluate and implement strategies to improve the customer experience and drive business growth.
  • Catering and Events: Responsible for the execution of all catering contracts, taking all appropriate steps to ensure BEO is adhered to and guest's expectations are met.
  • Compliance: Ensure compliance with department of health standards, maintaining superior cleanliness and sanitation throughout the restaurant.
  • Safety and Security: Identify potential safety hazards and initiate corrective action, ensuring the restaurant is safe for both employees and guests.
  • Regulatory Compliance: Ensure compliance with all local, state, and federal regulations and licensing requirements.
Qualifications:
  • Experience: Minimum one year General Manager experience in a full-service restaurant required.
  • Leadership Skills: Proven leadership skills and ability to manage, develop, and motivate a highly performing staff.
  • Technical Skills: Ability to multi-task and work in a fast-paced environment while effectively delegating tasks.
  • Decision Making: Ability to make informed decisions based on data analysis and financial metrics.
  • Food Service Operations: Understanding of food service operations, including menu planning and kitchen management.
  • Health and Safety: Knowledge of health, safety, and sanitation regulations.
  • Communication Skills: Must be proficient with computers and have excellent written and verbal communication skills.
  • Certifications: Serve Safe certified food manager preferred.
  • Physical Demands: Must be able to work a flexible schedule to include weekends and holidays, and be able to lift/carry items up to 40 lbs. and push/pull items up to 75 lbs.

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