Operational Supervisor

2 days ago

San Francisco, California, United States Heluna Health Full time
Job Summary

Heluna Health is seeking a highly skilled Operational Supervisor to join our team. As a key member of our staff, you will work closely with the Program Manager to develop and implement processes, work with program staff, assist HQ leadership with defining and prioritizing strategic projects and day-to-day program operations, and manage all aspects of the San Francisco Homeless Outreach Contract (SFHOT).

Key Responsibilities
  • Work closely with the Program Manager, Contracts and Grants Manager, Program Accountant, and HR Generalist to ensure the contract stays compliant.
  • Oversee Operations Coordinator, Administrative Assistant, and subcontractor CODE TL.
  • Support the Program Manager to monitor, analyze, and manage the SFHOT contract budget.
  • Serve as the liaison between Heluna Health, HSH, the San Francisco Mayor's Office, community partners, etc., when the Program Manager is not available.
  • Oversee operations administration, including purchasing of supplies, facility and equipment, travel, and maintenance.
  • Support the Program Manager by overseeing the administration of invoice review and approval, credit card reconciliation, and all payables reconciliation.
  • Manage and oversee CODE TL project performance, timelines, and deliverables.
  • Support Program Manager by coordinating programmatic, administrative, and fiscal activities.
  • Develop project budgets in collaboration with project staff and Heluna Health client support team.
  • Maintain documentation (e.g., spreadsheets, reports) of all administrative, fiscal, and programmatic activities.
  • Maintain excellent working relationships with Heluna Health Clients and Program Partners, Subcontractors, Vendors, and other partners.
  • Schedule and coordinate various meetings with staff to ensure program safety, issues, and program success.
  • Prepare notes, reports, and other documents for monitoring and reporting activities, as required.
  • Directly responsible for the smooth and professional functioning of the internal program team and external projects when assigned.
  • Leads, coordinates, and oversees program staff activities and project compliance.
Requirements
  • High School Graduate. Bachelor's degree from a four-year college or university or five years related experience and/or training highly desirable.
  • Experience with providing support to the homeless is also highly desirable.
  • Possess a valid Class C California Driver's License and provide proof of automobile insurance -OR- the ability to utilize an alternate method of transportation when needed to carry out job-related essential functions.
Preferred Qualifications
  • Ability to meet deadlines, multi-task, effectively delegate and work under pressure.
  • Requires flexibility in scheduling (Monday through Friday) and work hours including the ability to attend early morning and after hours meetings.
  • Excellent interpersonal and communication skills required.
  • Experience in and understanding of public health preferred.
  • Proficient in Microsoft Office Suite products such as Outlook, Word, Excel, and PowerPoint; Proficient in database software (such as Microsoft Access).
  • Ability to work independently with minimum supervision.
  • Ability to problem-solve, multi-task, and meet deadlines.
  • Ability to organize and direct projects to successful completion.
  • Ability to work as part of a team comprised of individuals across different agencies, disciplines, and locations.
  • Ability to actively participate in and contribute to internal and external meetings, collaborations, and coalitions.
  • Exceptional interpersonal skills and abilities.
  • Excellent oral and written communication skills.
  • Experience in developing and conducting presentations to multiple partners and large and small groups.

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