Guest Services Associate

1 week ago


Gary, Indiana, United States Methodist Hospitals Full time
Job Summary

We are seeking a highly skilled and compassionate Guest Services Associate to join our team at Methodist Hospitals. As a key member of our front desk and switchboard team, you will be responsible for providing exceptional customer service to patients, families, and visitors, ensuring a positive and memorable experience for all.

Key Responsibilities
  • Operate the switchboard with speed and accuracy, effectively answering and transferring calls in a kind and professional manner.
  • Direct visiting customers to various locations within the hospital, providing assistance as needed and exceeding their expectations.
  • Issue visitor passes according to hospital policy and control access to the hospital.
  • Stay knowledgeable of visitation guidelines and adapt to changing departmental and procedural processes.
  • Advocate for patients and families, identifying concerns, listening carefully, and working through issues to provide effective solutions.
  • Work independently with minimal supervision and collaboratively with the team to achieve common goals.
  • Perform required job functions according to established policies and procedures.
  • Analyze situations accurately and exercise good judgment in taking effective action.
  • Express courtesy, respect, and discretion at all times.
  • Work with technical equipment, including headsets, intercoms, and computers.
  • Learn specific rules, regulations, laws, policies, and procedures quickly and apply them with good judgment.
Requirements
  • High School Diploma or GED Equivalent Required.
  • Associates Degree Preferred.
  • Two (2) years' Professional Level Guest Services experience preferred, providing exceptional customer service in a fast-paced professional, medical, retail, or hospitality environment.
Standards of Behavior

Meets the Standards of Behavior as outlined in Personnel Policy and Procedure #1, Employee Relations Code.

Confidentiality/HIPAA/CORporate Compliance

Demonstrates knowledge of procedures for protecting and maintaining security, confidentiality, and integrity of employee, patient, family, organizational, and other medical information.



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