Technical Account Representative

4 days ago


Oakland, California, United States Maplewood Marketing inc Full time
Technical Support Specialist Job Description

We are seeking a Technical Account Representative to join our team at Maplewood Marketing inc. This role involves providing technical support to customers and ensuring they have a seamless experience with our products and services.

The ideal candidate will have excellent problem-solving skills, be able to handle pressure, prioritize tasks, and multitask during a business day. Tech-savvy individuals who can pick up concepts quickly and are enthusiastic about learning new skills will thrive in this role.

Key Responsibilities:

  • Provide technical support to customers
  • Assist customers in troubleshooting technical issues
  • Process upgrades, downgrades, and new product purchases efficiently and effectively
  • Maintain excellent time management and professional customer service at all times
  • Engage in continuous professional development training sessions

What You Need to Get Started:

  • 1-2 years of experience in a customer-facing role
  • Excellent problem-solving skills and ability to handle pressure
  • Tech-savvy or ability to learn quickly
  • Enthusiasm for learning and growth

Estimated Salary Range:$65,000 - $80,000 per year



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