Senior Account Manager

4 weeks ago

Eden Prairie, Minnesota, United States Beacon EmbeddedWorks Full time
Job Title: Senior Account Manager

Beacon EmbeddedWorks is a leading provider of embedded solutions, and we're seeking a highly skilled Senior Account Manager to join our team.

Job Summary

The Senior Account Manager will be responsible for driving customer accounts and growing Beacon's wallet-share while serving as the main interface between the customer and Beacon. This is an exciting opportunity for strategic thinkers with strong negotiation skills who like to work tactically to execute strategic plans and take pride in leading high-priority programs with high visibility.

Key Responsibilities
  • Manage accounts of all sizes by representing Beacon's team externally with clients and internally by working with team members in various supporting positions
  • Develop a thorough understanding of the clients' position in the market, their product/service, points of difference, and competitive landscape
  • Manage projects associated with accounts and provide feedback for all projects with detailed direction and timelines
  • Establish and build strong working relationships with business leaders at all levels
  • Manage day-to-day client communication and ongoing relationships as it relates to current, new, and upcoming projects
  • As necessary, visit clients, attend trade shows, and other industry events to capitalize on networking and relationship-building opportunities
  • Manage and coach the internal project teams
  • Proactively remain connected to clients and the ever-changing market to access new search opportunities and ensure all viable clients are engaged on a regular and effective basis
  • Effectively manage assigned customer costing and pricing process to achieve margin and profitability targets
  • Establish and analyze program profitability against targeted levels and identify causes for discrepancies and opportunities for improvement - drive corrective action efforts as required
  • Identify opportunities to fulfill customer requirements cost-effectively and suggest alternative approaches, where appropriate
  • Effectively escalate issues in a timely manner. Develop and manage return to green plans according to commitments
Requirements
  • 10+ years of experience in account & program management or similar role in the electronics industry
  • Ability to effectively bring together internal resources to create and deliver winning solutions
  • Proven skills to establish schedules, timelines, action plans, budgets, and project tracking
  • Excellent verbal and written communications skills and strong negotiation skills
  • Intermediate proficiency in Microsoft Office Tools (MS Office including Excel, Word, MS Project, PowerPoint)
  • Strong sense of urgency and ability to manage and prioritize multiple tasks and meet deadlines
  • Adhere to quality management systems
  • Able to work in a fast-paced environment with quickly changing priorities to ensure superior customer satisfaction
Preferred Qualifications
  • Understanding, execution, and adherence to ISO 13485, CFR 21 Part 820, ISO 9001, and ISO 9001D
  • Professional certifications (PMP, SixSigma, EMS Program Management, etc.)
  • Experience with regulated markets (Medical, Aerospace, and Defense)
  • Experience with manufacturing and/or operations planning
  • Experience using Intuitive, Empower, Tortious SVN documentation management, and CRM or PLM tools
  • Experience with following Program & Project Management principles is required:
    • Proven experience with general project management waterfall lifecycle
    • Background in phase-gate development process and lifecycle
    • Clear understanding of verification & validation processes as it relates to new designs, design changes, and the impact to manufacturing processes
    • In-depth experience with creating project plans/schedules, & budgets
Work Environment

The noise level in the work environment is usually quiet, like that of an office setting. The noise level in the manufacturing area is moderate. Ability to travel up to 10% of the time.

Position Type/Expected Hours of Work

This is a full-time, on-site position. Typical days and hours of work are Monday through Friday, 8am-5pm, but does allow for some flexibility. It may be necessary to work more than 40 hours per week at times to produce the required results.

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