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Field Operations Specialist

1 month ago

Texas, United States Zayo Full time
Job Summary

We are seeking a highly skilled Field Technician II to join our team at Zayo. As a Field Technician II, you will be responsible for performing a variety of functions based on the needs of your assigned geographic area, including installation, commissioning, and troubleshooting of optical transmission systems.

Key Responsibilities
  • Perform installation, commissioning, and troubleshooting of optical transmission systems.
  • Participate in conference calls and meetings related to projects and processes.
  • Perform OTDR, Ethernet, BER, and SONET acceptance testing.
  • Complete installation, decommissioning, and troubleshooting of network and customer services.
  • Provide preliminary site surveys for building entrance construction requirements and equipment space availability.
  • Responsible for preventable and demand maintenance of the network, critical infrastructure, and materials management.
  • Ownership for understanding, learning, and executing industry best practice standards for installation, maintenance, troubleshooting, and safekeeping of the network.
  • Responsible for installation, labeling, cleaning, and testing of fiber optic patch cords.
  • Assigned to outside plant network in a given market, including metro and long haul fibers.
  • Proactively seek and identify potential network problems and report these issues before becoming service affecting events.
  • Responsible to meet documented objectives and goals as business needs define.
  • Write routine reports, fill out documentation, and effectively communicate with customers, management, peers, and contractors.
  • Resolve problems involving several concrete variables in standardized situations.
  • Conduct a daily inspection of company issued vehicle to ensure it is in a safe operating condition.
  • Inspect cabinets, buried cable, construction sites, and other facilities outdoor in various environments, weather conditions, temperatures, exposed to local flora and fauna.
  • Follow all personal safety policies and procedures.
  • Act as an informal resource for less experienced Field Technicians.
  • Assist other employees with tasks as needed.
Qualifications
  • High school diploma or equivalent.
  • Minimum of 2 (two) years of relatable experience.
  • Basic telecom and/or industry safety training, a plus.
  • Ability to reasonably work within the company's systems and applications to complete work.
  • Ability to effectively operate in both team and individual environments.
  • Ability to use written communication effectively with internal and external peers on a daily basis to work towards common goals.
  • Ability to read and interpret documents such as OSHA/Company safety rules, MSDS, MOP's, process and procedure documents, and vendor documentation related to equipment owned by the company.
  • Ability to regularly lift and move objects weighing up to 50 pounds.
  • Ability to participate in on-call schedule rotation 24/7/365, dispatch, and overtime.
  • Ability to work occasional long shifts with overnight travel as necessary.
Benefits
  • Excellent Health, Dental & Vision Insurance.
  • Retirement 401(k) Savings Plan.
  • Fitness membership discounts.
  • Generous paid time off policy including paid parental leave.