Specialist, Field Technical

2 weeks ago

Dallas Texas, Dallas, TX, United States Gulf States Toyota Full time

SUMMARY

The Field Technical Specialist under the leadership of the Senior Manager, Service Support

will support the process to exceed customers' expectations by developing proactive partnerships with the dealers that create enhanced buying and service experiences for customers. The Field Technical Specialist responsibilities will include (1) provide technical support, to include assistance to customers, dealers, TMNA and other GST groups or associated entities. (2) Provide a proactive technical assistance reporting process that enables GST and dealers to identify and correct areas that negatively affect the dealer's ability to diagnose and repair vehicles right the first time. (3) Gather technical information for GST and TMNA technical reporting; includes technical reporting (dealers and GST), product problem identification, technical video conferences and support of TMC/TMNA/GST initiatives. (4) Assist in manual parts allocation system. (5) Foster and promote the use of Technical Information System (TIS) and the TAS System.

ESSENTIAL FUNCTIONS

  • Reliable, consistent attendance is a requirement. This position requires you to be punctual and dependable in order to meet the needs of the business; including attending and participating in meetings and presentations.
  • Fulfill technical support needs to assigned districts in a courteous, positive and timely manner.
  • Assist in implementing technical support action plans and programs to assigned Area/Districts.
  • Provide technical assistance and then address the root cause that generated the support need.
  • Assist in programs that address the base reasons for technical support requests.
  • Coordinate all technical service actions with dealers, TMC, TMNA, GST and associated entities.
  • Coordinate technical and customer support to the Customer Relations group. To include vehicle diagnosis and repair, arbitration/legal support, vehicle inspections, and other related activities.
  • Administer goodwill process for customers and Customer Experience Center.
  • Support factory design and process improvement through failure analysis and technical reporting which qualifies and quantifies existing and emerging product concerns or product content/characteristics that do not meet customer expectations.
  • Provide accurate and timely reports to GST and TMNA management.
  • Coordinate Technical Service Support/Training meetings for dealers.
  • Fully coordinate and communicate technical information and activities with dealers, GST and TMNA.
  • Coordinate LIO/DIO technical inspections, diagnostics, resource material review and quality assurance.
  • Support the Technical Information System (TIS).

QUALIFICATIONS

Bachelor's degree from an accredited four-year college or university; plus 5 to 8 years related experience and/or training; or equivalent combination of education and experience.

  • Demonstrate leadership, team building, action planning, and coordination skills.
  • Is able to promote, coordinate, and support change.
  • Is customer and dealer focused; assist dealers to exceed customer expectations.
  • Is able to communicate effectively- orally and in writing.
  • Demonstrate problem solving and decision making skills.
  • Understand GST and TMNA legal and financial liabilities.
  • Demonstrate excellent technical analysis and diagnostic skills.
  • Ability to build relationships with dealer personnel at all levels

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

(For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and abilities in the listed areas.)

COMPETENCIES

For optimal performance, the jobholder in this position would be expected to perform with a sense of urgency while applying the appropriate knowledge, skills, and abilities listed in these areas.

  • Business Insight
  • Customer Focus
  • Manages Complexity
  • Action Oriented
  • Plans and Aligns
  • Drives Results
  • Ensures Accountability
  • Collaborates
  • Interpersonal Savvy
  • Communicates Effectively
  • Organizational Savvy
  • Self-Development
  • Demonstrates Self Awareness
  • Nimble Learning
  • Being Resilient

CERTIFICATES, LICENSES AND REGISTRATIONS*

ASE certified as a Master Technician and L1 Certification, required

Toyota Technician Certification required

Valid driver's license required

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the work day; and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate is frequently required to travel to other sites, including out-of-state, where applicable, for business purposes. A large amount of this travel involves driving a company vehicle. The associate must frequently move up to 25 pounds and occasionally move up to 100 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. The job requires significant domestic travel (up to 50% of the time). As a result, the duties for this position occur in various places including, but not limited to an office environment, car dealerships, and semi-industrial settings. The associate will regularly be exposed to wet and/or humid conditions, areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present, and outside weather conditions. The noise level for this position will vary and the associate may be exposed to loud noise levels.

#HP125

#LI-JT1

TOTAL REWARDS

Our Total Rewards package is an integral part of how we recognize our associates’ contributions as well as attract, retain and reward the most qualified employees. We are committed to providing a fair and competitive compensation structure that includes base pay and performance based rewards, where applicable. Compensation is based on various factors including, but not limited to, skill set, experience, qualifications and job-related requirements. Our benefits include medical, dental, and vision along with wellness programs, retirement plans, paid leave and much more To learn more about these programs and many more, take a tour of our Benefits Page

We are seeking candidates who are legally authorized to work in the United States, without Sponsorship.

  • Senior Oracle Systems Engineer

    1 week ago

    Dallas, Texas, 75215, Dallas, TX, United States GXO Logistics Full time

    Logistics at full potential. At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a...

  • HVAC Controls Lead Systems Specialist I

    2 months ago

    Irving, Texas, 75084, Dallas, TX, United States Johnson Controls Full time

    Build your best future with the Johnson Controls team!As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across...

  • Hris Specialist

    1 week ago

    Hutchins, Texas, 75141, Dallas, TX, United States Flowserve Corporation Full time

    Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to...

  • Exodontist

    1 week ago

    Dallas, Texas, 75230, Dallas, TX, United States DentalWorks Full time

    Overview: Exodontist**Earning Potential of $590K per year (based on experience)**We are seeking an Exodontist for our offices in theDallas Forth Worth area. This is a fantastic opportunity for the right Exodontist!At Western Dental & Orthodontics, we are a Dental Home providing a lifetime of services for our patients. Exodontists, like you, support this...

  • Nuclear Medicine Tech PRN

    1 week ago

    Rowlett, Texas, 75089, Dallas, TX, United States Medical City Dallas Part time

    Description IntroductionAre you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Nuclear Medicine Tech PRN today with Medical City Dallas.BenefitsMedical City Dallas, offers a total rewards package that supports the health,...

  • Nuclear Medicine Tech

    1 week ago

    Rowlett, Texas, 75089, Dallas, TX, United States Medical City Dallas Part time

    Description May be eligible for up to a $20K Sign on Bonus!IntroductionDo you have the career opportunities as a(an) Nuclear Medicine Technician you want with your current employer? We have an exciting opportunity for you to join Medical City Dallas which is part of the nation's leading provider of healthcare services, HCA Healthcare.BenefitsMedical...

  • HVAC Service Sales Development Rep

    2 days ago

    Irving, Texas, 75084, Dallas, TX, United States Johnson Controls Full time

    Build your best future with the Johnson Controls team!As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across...

  • HVAC Technical Team Lead Chiller

    2 days ago

    Austin, Texas, 78716, Travis County, TX, United States Johnson Controls Full time

    Unleash your potential with the Johnson Controls team!As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are...

  • Senior Field Technician

    3 weeks ago

    Fort Worth, Texas, 76177, Tarrant County, TX, United States ConGlobal Full time

    Overview: ConGlobal is looking for a Senior Field Technician to help us scale our technology operations. As a member of our Implementation and Deployment Services Team, you will be integrally involved Deploying and Supporting our cutting-edge Technology Systems. ConGlobal has been firmly planted in the intermodal industry for more than half a century. From...

  • Field Service Technician

    1 week ago

    Houston, Texas, 77059, Houston, TX, United States Flowserve Corporation Full time

    Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to...

  • Safety Training Specialist

    3 weeks ago

    Abilene, Texas, 79608, Taylor County, TX, United States RWE Clean Energy, LLC Full time

    RWE Clean Energy, LLCTo start as soon as possible, full time, permanentFunctional area: Operations & MaintenanceRemuneration: Exempt Reporting to the Senior Manager, the Safety Training Specialist will help design and conduct various safety trainings like GWO Basic Safety Training, Confined Space Rescue, Competent Person, etc. amongst other safety trainings,...

  • HVAC Technical Team Lead Mechanic

    1 week ago

    San Antonio, Texas, 78208, Bexar County, TX, United States Johnson Controls Full time

    Unleash your potential with the Johnson Controls team!As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely...

  • Human Resource Specialist

    6 months ago

    Killeen, Texas, Bell County, TX, United States United States Army Full time

    Job Overview: As a Human Resources Specialist, you will be the cornerstone of our admin department, contributing to the overall success of the organization by supporting the onboarding process, employee relations, and fostering a positive workplace culture. Your detail-oriented approach to fulfilling the administrative needs of our workforce will make you...

  • Hris Specialist

    3 days ago

    Plano, Texas, 75093, Collin County, TX, United States Flowserve Corporation Full time

    Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to...

  • CCL Invasive Specialist

    1 week ago

    Schertz, Texas, 78154, Bexar County, TX, United States Methodist Hospital Texsan Part time

    Description IntroductionAre you passionate about the patient experience? At Methodist Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a CCL Invasive Specialist today with Methodist Hospital Texsan.BenefitsMethodist Hospital Texsan, offers a total rewards package that supports the...

  • Cloud Operations Specialist

    2 weeks ago

    HOUSTON, Texas, 77001, Harris County, TX, United States US6469 Sysco Payroll, Division of Sysco Resources Services, LLC Full time

    Job Summary:The Cloud Operations Specialist is responsible for supporting the day-to-day operations and maintenance of Sysco’s Data Center and Operating Sites (OpSite) infrastructure. This role involves server administration, desktop and server patching, and Level 2 support for compute/storage edge and data center hardware (servers, networks, storage). The...

  • CCL Invasive Specialist

    1 week ago

    Schertz, Texas, 78154, Bexar County, TX, United States Methodist Hospital Metropolitan Part time

    Description IntroductionDo you want to join an organization that invests in you as a(an) CCL Invasive Specialist? At Methodist Hospital Metropolitan, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.BenefitsMethodist Hospital Metropolitan, offers a total rewards...

  • Respiratory Care Specialist PRN

    1 week ago

    Plano, Texas, 75086, Collin County, TX, United States Medical City Dallas Part time

    Description IntroductionDo you have the career opportunities as a(an) Respiratory Care Specialist PRN you want with your current employer? We have an exciting opportunity for you to join Medical City Dallas which is part of the nation's leading provider of healthcare services, HCA Healthcare.BenefitsMedical City Dallas, offers a total rewards package...

  • PRN CCL Invasive Specialist

    1 week ago

    San Antonio, Texas, 78212, Bexar County, TX, United States Methodist Hospital Metropolitan Full time

    Description IntroductionDo you have the PRN career opportunities as a(an) PRN CCL Invasive Specialist you want with your current employer? We have an exciting opportunity for you to join Methodist Hospital Metropolitan which is part of the nation's leading provider of healthcare services, HCA Healthcare.BenefitsMethodist Hospital Metropolitan, offers a...

  • Respiratory Care Specialist PRN

    1 week ago

    Arlington, Texas, 76015, Tarrant County, TX, United States Medical City Arlington Part time

    Description Medical City AllianceRespiratory Care Specialist PRN IntroductionDo you currently have an opportunity to make a real impact with your work? With over 2,000 sites of care and serving over 31.2 million patient interactions every year, nurses at Medical City Arlington have the opportunity to make a real impact. As a(an) Respiratory Care Specialist...