Neighborhood Maintenance Specialist

2 weeks ago

Louisville, Ohio, United States Redwood Living Inc Full time
Job Summary

We are seeking a highly skilled and detail-oriented Neighborhood Service Specialist to join our team at Redwood Living Inc. This role will be responsible for providing exceptional service to our residents, ensuring the maintenance and repair of our properties, and upholding the highest standards of quality and customer satisfaction.

Key Responsibilities
  • Perform routine and general maintenance on facilities, buildings, and equipment to ensure a safe and comfortable living environment for residents.
  • Support and onboard new Service Technicians, providing guidance and training to ensure they are equipped to perform their duties effectively.
  • Conduct site inspections to identify areas for improvement and implement corrective actions to maintain the highest standards of quality.
  • Obtain bids, interview contractors, and conduct follow-up to ensure special projects are completed on time and within budget.
  • Assist neighborhood teams as needed, providing support and guidance to ensure seamless operations.
  • Repair and maintain facilities, buildings, grounds, and equipment, performing tasks such as plumbing, electrical, carpentry, masonry, glazing, painting, and drywall.
  • Perform minor repairs, including unclogging drains, fixing toilet issues, and repairing/replacing water heaters.
  • Service kitchen appliances, washers, dryers, and garage issues as needed.
  • Prepare vacated apartment homes for release quickly and professionally.
  • Direct vendors on repair issues, installation needs, and grounds maintenance.
  • Respond to resident complaints and concerns in a timely, professional, and appropriate manner to ensure the best resident experience possible.
  • Diagnose mechanical problems and determine the best course of action to resolve them.
  • Perform routine preventative maintenance to uphold the Redwood brand and resident satisfaction through the efficient, safe, and smooth operation of systems and machines.
  • Use common hand and power tools, including hammers, saws, drills, and wrenches, as well as precision measuring instruments and electrical/electronic testing devices.
  • Follow all safety standards at all times, without exception.
  • Meet with the Neighborhood Manager to review service requests.
  • Prioritize daily tasks, ordering parts/supplies as needed.
  • Provide emergency maintenance availability for residents when indicated.
  • Complete service requests in a timely fashion.
  • Perform general cleaning of buildings at the neighborhood.
  • Attend staff meetings, meetings with supervisors, and interact with vendors as needed/assigned.
  • Maintain weather logs to document snow and ice removal efforts, as well as records of maintenance performed in all units and common areas.
  • Check vendor work for satisfactory completion on a routine basis.
  • All other related duties as assigned.
Requirements
  • High School Diploma or GED required.
  • Trade certification preferred.
  • Universal EPA/HVAC certification or equivalent is preferred or ability to obtain within one year of employment preferred.
  • 3 years relevant work experience required.
  • Supervisory experience preferred.
  • Troubleshooting ability.
  • Computer literacy with experience in Microsoft Office Suite.
Working Conditions

This job operates in a professional maintenance environment. In this role, the employee will routinely use standard office and maintenance equipment such as computers, desk phones, iPhone, photocopiers, etc. The employee is frequently required to sit, stand, bend, and walk with the ability to lift 50 pounds where applicable. Travel is required in this role.

Redwood Living Inc. is an equal opportunity employer. Redwood strictly prohibits and does not tolerate illegal discrimination, and Redwood provides equal employment opportunities to employees and applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law.

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