Customer Service Representative
1 week ago
The YMCA of Pierce and Kitsap Counties is a leading non-profit organization dedicated to strengthening community through youth development, healthy living, and social responsibility. We are seeking a highly skilled Customer Service Representative to join our team at the Tom Taylor Family YMCA in Gig Harbor, WA.
This role is responsible for delivering excellent service to all members, guests, and program participants. Key responsibilities include:
- Maintaining good public relations with members and representing the best interests of the YMCA.
- Providing exceptional service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
- Greeting and assisting all members, potential members, and staff in a courteous, professional, and friendly manner.
- Assisting with basic membership transactions.
- Responding to members' needs and contacting appropriate personnel when necessary.
We are looking for a candidate who is committed to valuing and promoting diversity and contributing to an inclusive working and learning environment. If you have excellent written and oral skills, are comfortable with computers and office equipment, and are proactive and able to get things done, we encourage you to apply.
Benefits:
- A Personal YMCA membership and YMCA360 virtual streaming membership.
- Flexible scheduling around school and extracurricular activities.
- Paid Sick Leave accrued at 1.23 hours for every 40 hours worked per year.
- Employee Assistance Plan (EAP), Digital mental health counseling platform, Wellness program, and LifeMart employee discount center.
- Professional training, education, and certification opportunities.
- 20% discount on YMCA programs, childcare services, and merchandise.
Part-Time employees who work more than 20 hrs./week are eligible for the below voluntary benefit options:
- HealthiestYou: by Teladoc (24/7 virtual general medical care access for non-emergency conditions).
- Willamette Dental Plan.
- VSP Vision Plan.
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