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Customer Service Representative

1 month ago

Gig Harbor, Washington, United States Tim Lopez Agency, American Family Insurance Full time
Job Overview

The Customer Service Representative is a key member of our team at Tim Lopez Agency, American Family Insurance, providing exceptional customer experiences for potential and existing customers.

Responsibilities
  • Deliver personalized, professional customer service experiences by building trust and developing strong customer relationships.
  • Respond to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures.
  • Drive customer satisfaction by following J.D. Powers best practices: Personal Insurance Review, rate revision notification, and claims process.
  • Process changes to existing accounts and policies.
  • Serve as a liaison on behalf of the customer between the agency and various business partners.
  • Assist customers with claims by directing them to the appropriate Claims Department contacts and resources. Follow up to ensure customer needs are addressed.
  • Schedule appointments with existing or prospective customers for agency employees.
Requirements
  • Demonstrated customer service experience.
  • Effective communication skills.
  • Experienced with PC software applications (Microsoft Office Suites, Internet Explorer).
  • Solid knowledge and understanding of basic mathematical skills.
Benefits
  • 100% Employer-paid health insurance, dental, and vision insurance.
  • Pay incentive for bilingual applicants (Spanish).
  • Competitive hourly pay rate plus commission and/or bonuses.
  • Paid training.
  • Paid Time Off + Paid Holidays.
  • Quarterly team building activities.