Subject Matter Expert

3 weeks ago

Bakersfield, California, United States Caltrol Full time
About the Role

Caltrol is seeking a highly skilled Subject Matter Expert to join our team. As a key member of our organization, you will be responsible for evaluating and improving customer service needs and requirements.

Key Responsibilities
  • Apply subject matter expertise in evaluating and improving customer service needs and requirements.
  • Consult across business operations, providing mentorship, and contributing specialized knowledge.
  • Establish relationships with all customer accounts, including maintenance, production, operations, plant engineering, management, and purchasing.
  • Manage and strengthen internal service and sales operations relationships, including facilitating joint sales calls, training, and projects.
  • Introduce Caltrol to new accounts that could utilize our services and products.
  • Work with inside sales and operations team(s) to meet customer expectations for "other than routine" services and/or applications.
  • Coordinate with Account Managers' efforts to expand Caltrol's presence at existing and new accounts.
  • Work with Emerson Business Units or vendor events coordinating messaging for Caltrol's Mechanical Services portfolio.
Requirements
  • High school diploma (minimum) required. College degree in Business, Engineering, Management, or Marketing preferred (but not required).
  • 3-7 years of experience in outside sales or comparable work experience.
  • Ability to handle special assignments and schedule demanding workload requirements to meet customer deadlines.
  • Technical and sales aptitude to successfully sell mechanical/industrial services and products.
What We Offer
  • A work culture that's not just inclusive, but downright celebratory of diversity.
  • Generous base salary + Quarterly Profit Sharing.
  • Employee Stock Ownership (ESOP) opportunities.
  • Unlimited Flexible time-off.
  • Medical, Dental, Vision - all effective 1st day of the month after your hire date.
  • HSA (with employer contribution) and FSA.
  • Comprehensive supplementary benefits.
  • Wellness Benefits.
  • 401(k) with employer match - because your future is just as important as your present.
  • Employee Assistance Programs.
  • Company paid life insurance and buy up options.
  • Pet Insurance.
  • Student loan repayment match.
  • Tuition reimbursement.
  • Professional development opportunities because we believe in investing in greatness.
Work Environment

This job is performed primarily at customer sites and at Caltrol or home office. When in office, employee is responsible for setting the work environment to their needs. When on customer sites, the environments will vary. Sites can be loud, may be warm in summer or cold in winter, and may include both indoor and outdoor sites. Customer sites will require the use of Personal Protection Equipment, which will vary, but at a minimum will include safety shoes, gloves, hearing protection, and safety glasses.

Physical Demands

Employee will be expected to drive/fly to customer sites throughout Caltrol's territory. While on site, employee may need to climb or bend, and may occasionally lift up to 50 lbs.

Travel

70% of the job involves travel; most travel will occur within California, Arizona, and Southern Nevada. Travel will require some overnight stays.

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