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Automotive Technical Advisor/Mechanic
2 months ago
We are seeking a highly skilled Automotive Technical Advisor to join our team at MSX International. As a key member of our team, you will be responsible for providing technical assistance and support to our clients in the automotive industry.
Key Responsibilities- Assess and resolve complex technical issues related to vehicle repairs and maintenance.
- Provide online and in-dealership technical assistance to our clients.
- Lead discussions and act as a subject matter expert on automotive technical topics.
- Manage recall requirements and ensure Required Service Updates (RSU) are completed.
- Interact with the team as the quality feedback liaison.
- Provide dealership consultations on repair order documentation, repair service agreements, and facility inspections.
- Analyze and make suggestions related to repair shop process improvements and offer proactive business planning with a focus on customer experience.
- A minimum of 2-4 years of automotive experience required.
- Current ASE certification is preferred but previously certified individuals will be considered.
- Field-related management experience is preferred.
- Highly motivated, adaptive, and autonomous with the ability to deliver results.
- Ability to travel locally to dealerships within a designated area.
- Ability to analyze and document vehicle case updates using Microsoft Excel.
- Ability to communicate technical information to all levels.
- Ability to analyze data and create custom reports using provided templates.
- Ability to effectively use MS Word, Excel, and PowerPoint.
- Full-time position with benefits effective the first of the month following 30 days of employment.
- Hybrid work environment: 3 days field work with local travel and 2 days work from home per week on average.
- Monthly paid car allowance.
- Paid standard US holidays and paid vacation time.
MSX International is a leading provider of automotive services and solutions. We are committed to employing a diverse workforce and providing equal opportunities for all qualified applicants.
