Conversational AI Specialist

3 weeks ago

Dallas, Texas, United States Gainwell Technologies LLC Full time
About the Role

We are seeking a highly skilled Principal User Experience (UX) Specialist & Conversational Designer to join our team at Gainwell Technologies LLC. As a key member of our team, you will be responsible for designing and developing innovative conversational AI experiences for our enterprise users and clients.

Key Responsibilities
  • Design and develop conversational AI experiences that are creative, engaging, and consistent across all channels.
  • Develop high-level and detailed conversational scripts, task flows, and mockups to effectively communicate chat and voice interaction and design ideas.
  • Spearhead the writing and editing of new language, as well as the adaptation of existing content from FAQs and historical data.
  • Collaborate with development teams, testing teams, conversation analysts, and vendor partners to implement conversational intents, training phrases, entities, contexts, and business rules.
  • Develop user testing scenarios for proposed and existing conversational interactions and evaluate the usability and consistency of dialogue flows.
  • Assist in creating guidelines, best practices, and resources for conversational UI design, ensuring high-quality and user-centric experiences.
  • Cross-functionally collaborate with product managers, content owners, designers, researchers, and engineers to assess new use cases and prioritize design opportunities.
  • Perform detailed analysis of conversation paths and flows to identify opportunities for improvement and refine the personality and voice of virtual agents.
  • Apply concepts related to Natural Language Processing (NLP), sentiment analysis, intent classification, dialogue flows, text-to-speech, and speech-to-text in the conversational design process.
Requirements
  • 5+ years of experience in UX design, with a focus on conversational AI, chatbot development, or related fields.
  • Experience with conversational UX design tools (e.g., Botsociety, MS Visio, BotMock, UxPin, X-Mind, MockFlow, etc.).
  • Familiarity with chatbot analytics tools (e.g., Dashbot, Chatbase, botanalytics, Recast.Ai).
  • Experience with KoreAI a plus but not mandatory but at least hands on experience with a similar Conversational AI orchestration platform is a significant plus.
  • Strong proficiency in HTML, CSS, JavaScript, JSON, XML, and Python.
  • Knowledge of content strategy and writing for conversational AI interfaces, with the ability to justify design decisions using business cases, success metrics, design thinking, customer feedback, and competitive analysis.
What We Offer
  • Fully Remote Opportunity

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell Technologies LLC, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies LLC is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

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