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Conversational AI Experience Designer

2 months ago

Dallas, Texas, United States Gainwell Technologies LLC Full time
About the Role

We are seeking a highly skilled Principal User Experience (UX) Specialist & Conversational Designer to join our team developing and designing innovative conversational AI experiences for our enterprise users and clients. As a key member of our team, you will be responsible for crafting engaging, channel-agnostic conversational interfaces that enhance usability, accessibility, and overall user satisfaction.

Key Responsibilities
  • Design Leadership: Define, shape, and deliver conversational AI experiences that are creative, engaging, and consistent across all channels.
  • Script and Flow Creation: Develop high-level and detailed conversational scripts, task flows, and mockups to effectively communicate chat and voice interaction and design ideas.
  • Copywriting and Content Management: Spearhead the writing and editing of new language, as well as the adaptation of existing content from FAQs and historical data.
  • Collaboration: Work closely with development teams, testing teams, conversation analysts, and vendor partners to implement conversational intents, training phrases, entities, contexts, and business rules.
  • User Testing and Evaluation: Develop user testing scenarios for proposed and existing conversational interactions.
  • Guideline Development: Assist in creating guidelines, best practices, and resources for conversational UI design.
  • Cross-Functional Collaboration: Collaborate with product managers, content owners, designers, researchers, and engineers to assess new use cases and prioritize design opportunities.
  • Analysis and Improvement: Perform detailed analysis of conversation paths and flows to identify opportunities for improvement and refine the personality and voice of virtual agents.
Requirements
  • 5+ years of experience in UX design, with a focus on conversational AI, chatbot development, or related fields.
  • Experience with conversational UX design tools (e.g., Botsociety, MS Visio, BotMock, UxPin, X-Mind, MockFlow, etc.).
  • Familiarity with chatbot analytics tools (e.g., Dashbot, Chatbase, botanalytics, Recast.Ai).
  • Strong proficiency in HTML, CSS, JavaScript, JSON, XML, and Python.
  • Knowledge of content strategy and writing for conversational AI interfaces.
About Gainwell Technologies LLC

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.