Air Logistics Healthcare Customer Care Specialist

4 weeks ago


Philadelphia, Pennsylvania, United States Kuehne + Nagel Full time
About the Role

As a Customer Service Specialist within the Air Logistics team at Kuehne+Nagel, you will be responsible for delivering exceptional customer service and support to our Healthcare customer base. Your primary focus will be on ensuring operational excellence and providing innovative solutions to meet existing and potential customer needs.

Your Key Responsibilities
  • Create and manage documents and system requirements for new customers.
  • Assist key clients by aligning their queries with our product offerings.
  • Collaborate to address business-related doubts and create solutions.
  • Investigate deviations and handle complaints using our systems.
  • Relay instructions promptly between teams and customers.
  • Manage payment instructions and disputes when requested.
  • Track shipments, anticipate issues, and inform clients.

About You
  • Associate's degree or equivalent experience.
  • 3+ years Air Logistics experience with 1.5 years of experience in the Healthcare vertical.
  • Proficient in Microsoft 365.

Why Kuehne+Nagel?

Kuehne+Nagel is a leading logistics company with over 1,300 locations in over 100 countries. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.

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