Customer Service Representative
4 weeks ago
Job Overview
As a Customer Service Specialist, you will be responsible for managing customer calls and emails, resolving and escalating issues as appropriate. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.
Responsibilities
- Manage customer calls and emails, providing timely and effective resolutions to issues.
- Escalate complex issues to supervisors and analysts as needed.
- Collaborate with supervisors and analysts to ensure processes are clearly defined and issues are prioritized and resolved.
- Assist in the optimization of people, processes, and technology solutions that support inventory management.
- Must be detail-oriented, action-oriented, and results-driven, with mature judgment in managing responsibilities.
- Requires specialized expertise in CHOP processes, methods, and skills related to inventory management.
- Other duties as assigned.
Qualifications
- High School diploma.
- Experience working in materials distribution or logistics required, with experience in healthcare desired.
- Minimum 2-5 years' experience in Materials Distribution to include a minimum of 1 year in hospital materials distribution, inventory management, or logistics.
- Requires specialized expertise in Materials Distribution and/or Logistics processes, methods, and skills related to inventory management and communication.
- Good interpersonal skills, verbal and written communication skills are required for the successful management of this function.
- Demonstrates good ability to prioritize work, strong organizational skills, and initiative to improve processes.
What We Offer
- Competitive pay and benefits.
- Comprehensive training and development programs that prepare employees to advance from within.
- A company focused on creating a positive work and client environment.
- Employee discounts on entertainment, products, and services nationwide.
Connect With Us
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