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Assistant General Manager

2 months ago

Lexington, Kentucky, United States American Campus Communities Full time
About the Role

We are seeking an experienced and motivated Assistant General Manager to join our team at American Campus Communities. As a key member of our property operations team, you will be responsible for assisting the General Manager in overseeing the day-to-day operations of our community.

Key Responsibilities
  • Recruitment and Staffing: Assist in the recruitment and hiring process for vacant positions, including screening candidates, communicating with applicants, and scheduling interviews.
  • Community Assistant Program: Directly oversee the Community Assistant Program, including hiring, training, and development, scheduling, task delegation, and one-on-one meetings.
  • Social Media and Marketing: Ensure that social media is captured, scheduled, and published in accordance with community guidelines.
  • Leasing and Marketing Initiatives: Assist in planning and executing leasing and marketing initiatives, including community events and marketing events with the university.
  • Customer Service: Ensure strong customer service in meeting resident needs related to general resident communications, roommate mediation, community standards questions, and/or violations.
  • Facilities and Maintenance: Communicate with the facilities team to ensure timely work-order completion, turn-around periods, and resident satisfaction.
  • Staff Meetings and Training: Conduct weekly staff meetings and plan and host regular staff trainings as directed by leadership.
  • Community Representation: Serve as a community representative to the university and local businesses as needed and/or requested.
About American Campus Communities

At American Campus Communities, we are committed to a culture of inclusion, diversity, and equality in the workplace and our communities. We are dedicated to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership and embraced by all.

We take pride in our community and expect all team members to do the same. This includes picking up trash and taking care of our property. We are a representative of American Campus Communities in all interactions, and we strive to serve as a positive ambassador for our company.

Requirements
  • A Bachelor's degree in business or a related field is preferred, or 2 years of experience in the student/multi-family housing industry, or an equivalent combination of education and experience.
  • Proficient leadership skills and the ability to work independently are required.
  • Skills in residence life, facility management, leasing and marketing, budgeting, supervision, business administration, public relations, or a combination of business and student services are preferred.